Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,134 Reviews)
Rating breakdown 20,134 reviews
5 Stars
17,277
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,102 out of
1,277)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Ob1kanukie
from Chicago IL
Expertise:Expert
Verified Purchase:Yes
Like it, missing some of the pen features vs S23U, Samsung has amazing hardware, solid performer but battery life is always an issue. Miss the MicroSD slot but happy with the 512GB version so far.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Madk
Verified Purchase:Yes
It's awesome. I love it. I always recommend to buy it.
Written by a customer while visiting Samsung US
Posted by: Simone
Verified Purchase:Yes
Best OLED screen on a smartphone.
Great for watching movie on your phone,most gorgeous display on the market.
Great for watching movie on your phone,most gorgeous display on the market.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: DMC in CO
from Lakewood, CO
Expertise:Intermediate
Verified Purchase:Yes
I upgraded to the S25 Ultra from the S25+ and was a little worried beforehand about the increase in size and weight. After a couple of days my worries faded and I find the Ultra to be the superior phone. It has just as good or better feel in the hand as the 25+ and a much better camera. I caught a really good deal on it for Black Friday and couldn't pass it up. Glad I switched.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Isabella
Verified Purchase:Yes
There's lag when trying to maximize the screen using the pinch and zoom feature.
Response from Samsung USBy R&R Team, December 29, 2025
Hello Isabella, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that changes in functionality. We have provided links to a few guides to help you maximize the speed of your device, and responsiveness of your display. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if this frustration continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Powerlogic IT
Verified Purchase:Yes
Purchased for my wife and she loves it. AI integrations are unique and its camera takes excellent pictures. High reccomend.
Written by a customer while visiting Samsung US
Posted by: Leos
from Texas
Expertise:Expert
Verified Purchase:Yes
I'm loving it. Upgrade from s23 ultra. It was worth it.
Waiting for s26 ultra♥️
Waiting for s26 ultra♥️
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Leos, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgrade to your new device, and finding it such a wonderful enhancement in so many ways. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Rocketman
Verified Purchase:Yes
Best galaxy I've ever owned.(I've had for from the very first)
Written by a customer while visiting Samsung US