Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(30,001 Reviews)
Rating breakdown 30,001 reviews
5 Stars
25,737
4 Stars
3,391
3 Stars
566
2 Stars
152
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Love my Samsung
on May 4, 2026
Posted by: Mistee
[This review was collected as part of a promotion.] My Samsung Galaxy S25 Ultra is one of my favorite pieces of property. I can do just about what ever I need to with this device from, making phones to handling business. I have created things and enhanced file, pictures, videos, and also business documents right my the palm of my hands. I'm also in love with the camera and it's features. I have captured some pretty amazing moments with just a click. I love my Galaxy S25 Ultra! This device is a great investment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 25 Ultra
on May 4, 2026
Posted by: Surlochoms
[This review was collected as part of a promotion.] Galaxy 25 is perfect. Great size, great graphics and the AI is outstanding and easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is AMAZINGLY easy to use.
on May 4, 2026
Posted by: Heosome1
[This review was collected as part of a promotion.] I love using my Samsung phone for capturing memories. Galaxy AI has completely changed my photo editing—I can remove distracting objects from the background of my shots with just a tap. Whether I'm out for a hike or at a sports game, the camera quality and smart features never disappoint
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awful phone 0
on May 4, 2026
Posted by: Hkmel
from Sacramento california
Expertise:Expert
Phone works against me, not for me. I've never hated a phone so much. Even government free phones are better.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 5, 2026
Hey there Hkmel, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your new device is not meeting your expectations. Without knowing the details of your experience with your device, we have provided links to the complete manual and the Samsung Support Team to help you adjust the settings to align to your usage, discover the capabilities of your device, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
best phone I've owned
on May 3, 2026
Posted by: JessesGurl
[This review was collected as part of a promotion.] Beautiful screen quality, takes great pics and video, VERY fast charging, Galaxy AI is *chef's kiss*, love the s pen, snappy performance, and phone body is so sleek.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra after a year
on May 3, 2026
Posted by: Moltar89
[This review was collected as part of a promotion.] I've had the Galaxy S25 ultra for over a year now and it's still running great Galaxy AI has been very helpful.
The build quality is great,had a couple minor drops and not a dent or scratch on it.
The build quality is great,had a couple minor drops and not a dent or scratch on it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on May 3, 2026
Posted by: Atlas293
[This review was collected as part of a promotion.] The features and battery life are outstanding. Usually, I start looking at the next model, like the S26, but I may keep this until the S27. I've had no issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great moon pics
on May 3, 2026
Posted by: KRose11
[This review was collected as part of a promotion.] I had a Z flip 4 before getting the S 25 Ultra, I love the camera on my phone that's the best thing about it for me. I take a lot of moon pictures and I like how far I can zoom in, with my previous phone I could never get any good moon pics as I was used to because I believe it only had a x10 zoom, something like that. So I went back to the S series, also I gave it a 4 star because I don't particularly love how heavy it is compare to all my other samsung phones.
Value
4
Written by a customer while visiting Samsung US