Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,302 Reviews)
Rating breakdown 28,302 reviews
5 Stars
24,274
4 Stars
3,145
3 Stars
542
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3
The pen is great.
on August 10, 2026
Posted by: Dragonlover81
[This review was collected as part of a promotion.] The Samsung S25 Ultra is an okay phone. The battery gets really hot on playing games. The picture quality it okay not the best. The pen I think is the best part when taking notes. The phone freezes up a lot. I chose to use it mostly to stream movies or shows when it doesn't get hot. I also use it as a work phone and it is the worst with freezing up and heating up.
I use the phone for playing games, reading, working, and watching shows.
I use the phone for playing games, reading, working, and watching shows.
Value
3
Response from Samsung USBy R&R Team, August 12, 2026
Hi there Dragonlover81, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We undersetand how frustrating it is when your device is not operating as intended or expected. We have provided links to resources to help you troubleshoot the temperature of your device, discover the camera features and settings, and resolve the experience you mention with the freezing. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on August 10, 2026
Posted by: Rayn78
[This review was collected as part of a promotion.] I've been a samsung guy since my first cell phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 ultra
on August 10, 2026
Posted by: Tazngermany
[This review was collected as part of a promotion.] Versatile device, love the option to use stylus on the go. Amazing camera photos and options. Easy to operate, simple to learn. I love my Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is innovative and provides high-tech
on August 10, 2026
Posted by: Samsunguser
[This review was collected as part of a promotion.] I chose Samsung 25 ultra due to its top of the line camera. Almost 2 years since it's released, it still provides one the best cameras of any phone. The added A.I features are just a bonus
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung phones
on August 10, 2026
Posted by: Soccerdad
[This review was collected as part of a promotion.] I have used a Samsung phone as long as I could remember. I love it for the quality pictures that it takes and how easy it is to use. I take a lot of pictures and everyone that sees my pictures say the quality looks professional.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best switch ever!
on August 10, 2026
Posted by: Mejia991
[This review was collected as part of a promotion.] I chose this exact model because I wanted to experience the cameras and the way you can personalize everything! Good battery, sturdy build, great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on August 10, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Absolutely love this phone and its features"I use the Al featuresto search items in a photo, and immediate translation of dialog. I am glad I chose to upgrade."
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The camera is amazing.
on August 10, 2026
Posted by: Renee80
[This review was collected as part of a promotion.] The night photos of the stars actually show all of the stars.
Value
4
Written by a customer while visiting Samsung US