Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,129 Reviews)
Rating breakdown 20,129 reviews
5 Stars
17,273
4 Stars
2,185
3 Stars
386
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,273)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Robert
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I love my new phone. Coming from an S21 Ultra, I found this phone to be much more responsive. I got the jade green color and absolutely love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi there Robert, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the upgrade to your new device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome
on February 1, 2026
Posted by: JijiBaba
from Idaho
Expertise:Expert
Prefer previous Samsung messenger instead of google messenger due to privacy concerns. Not much additional features, otherwise give a 5 star rating.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 3, 2026
Hi there JijiBaba, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your new device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, including your messages. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dana
from Salt Lake City
Expertise:Intermediate
Verified Purchase:Yes
Easy, intuitive, tons of storage, great camera. All I could ask for
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 18, 2026
Hi Dana, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device so easy to use, and that you are loving the camera quality. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned!
on July 1, 2025
Posted by: Dawn420
[This review was collected as part of a promotion.] This phone has a very Sleek design. Tons of storage. The camera is fantastic! Went to a concert in the nosebleed section and was able to zoom in and see everything. It has lots of advanced AI technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on July 1, 2025
Posted by: Savant
Great phone, photos look great, but I wish I could pick where to use AI or turn it off altogether.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with many features
on September 3, 2025
Posted by: GsIIVU
[This review was collected as part of a promotion.] The galaxy 25 ultra is a great phone with many features. The one thing I did not like that changed from the previous versions was that they took the Bluetooth out of the S pen. The Galaxy Ai features is amazung and the adaptive wallpaper is amazing .
Value
4
Response from Samsung USBy R&R Team, September 3, 2025
Hi there GsIIVU, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the enhanced features of Galaxy AI and capabilities of your new device. We have provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also provided a link to the full device manual to help you with the hand gestures and voice commands you can also use with your device. We have lastly, shared a link to the Samsung Support Team if you have any questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very good picture.
on September 14, 2025
Posted by: 1999991
[This review was collected as part of a promotion.] Galax AI was very smart easy to find what I looking for.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on September 19, 2025
Posted by: MrStilts
[This review was collected as part of a promotion.] My new galaxy s25 ultra is so freaking awesome the built in AI is also freaking amazing. I dont have a single negative remark
Value
5
Written by a customer while visiting Samsung US