Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,478 Reviews)
Rating breakdown 20,478 reviews
5 Stars
17,607
4 Stars
2,229
3 Stars
386
2 Stars
117
1 Star
139
87%of customers recommend this product.
(
1,024 out of
1,178)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Amazing and Perfect
on February 17, 2025
Posted by: lgalt06
[This review was collected as part of a promotion.] This phone,s25 ultra, is just perfection. I loved my s24 ultra but the new design of the s25 ultra is amazing. The screen is perfect and the new software is even better. It has a new feature called NowBrief and its great to hear the daily news or important events. I am still getting used to the AI but i am liking it so far. Thank you Samsung!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Surprisingly good upgrade from S23 Ultra
on February 17, 2025
Posted by: S23UltraUpgrader
[This review was collected as part of a promotion.] A first didn't see the settings for Now Brief but saw on YouTube a video that explains to hold down the Now Brief on the lock screen to see the options. Hoping that the Now Briefs will expand as the phone tracks more of my usage.
Constantly finding fearures and AI tools every day. Coming from S23 Ultra. Love the anti reflective screen. Also the 50 MP camera but only takes the MP size needed when taking the picture in 50 MP setting.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Improvements Accross The Board!
on February 17, 2025
Posted by: Mikester79
[This review was collected as part of a promotion.] I have recently upgraded from the Galaxy s21 Ultra and the s25 Ultra has been nothing short of amazing! The AI features really help me with my day to day work tasks as well as my photo and video editing. The camera is next level and im honestly impressed with how far and how CLEAR the image quality is when taking photos from great distances away! Best camera in the game. The processing power is fantastic and allows me to play games that require strong processing power like fortnite and zenless zone zero. Fantastic phone across the board!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It is disappointing.
on February 17, 2025
Posted by: KKsamsung
[This review was collected as part of a promotion.] I’ve been using the S25 Ultra, and honestly, it’s quite disappointing—especially when it comes to the camera.
The front camera (selfie) quality is terrible, particularly at night. There’s way too much noise, and the colors look completely faded. If you care about taking good selfies, do not buy this phone!
The main camera is decent, but it also suffers from faded colors, which is frustrating for a flagship device.
Another issue is the back button lag—sometimes it just doesn’t respond properly, which gets really annoying!!!!!!!!!!!!!!!!!!!!!!!!
Overall, if selfies are important to you, this is not the phone to get. Samsung really needs to step up their game!
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hey there KkSamsung, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand the disappointment that comes when your new device is not aligning to your expectations. We would love to help you troubleshoot the frustrations you mention experiencing, and help you fall in love fully with your device. We have provided links to articles below to help you with the camera settings and features, and another to help you with the display responsiveness. We have also shared a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best in smart phones
on February 17, 2025
Posted by: OGalaxyaultra
[This review was collected as part of a promotion.] This phone is just flagship. It is the best out there. The performance is unmatched. The quality and the details. Been Samsung since the very first Galaxy and will continue to be a galaxy fan.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on February 17, 2025
Posted by: Esenando
[This review was collected as part of a promotion.] Everything screams perfection. So smooth. Got it before launch and I love everything about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product was better than expected.
on February 17, 2025
Posted by: Daddyalways
[This review was collected as part of a promotion.] I really love the new sleek design samsung brought to the s25 ultra. As well as the new updated Ai features I didn't think it could get any better and it did.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra is fast with great new AI features.
on February 17, 2025
Posted by: BigTony
[This review was collected as part of a promotion.] Love how easy it was to transfer my data from my old phone to the new with Smart Switch. Top new camera with AI features are great. When you first start using the phone it will give you hints and details of all the new features which is great since you don't have to try and learn them all at once. So far, nothing but good things to say.
Value
5
Written by a customer while visiting Samsung US