Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(29,643 Reviews)
Rating breakdown 29,643 reviews
5 Stars
25,437
4 Stars
3,341
3 Stars
562
2 Stars
148
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3
Battery and camera
on September 7, 2026
Posted by: Moudir
[This review was collected as part of a promotion.] Dear all ,
At first it was working perfectly after a while tje battery started to dra8n faster and while video calling you can feel the heat from the back cameras and the front. It feels like its gonna explode.
At first it was working perfectly after a while tje battery started to dra8n faster and while video calling you can feel the heat from the back cameras and the front. It feels like its gonna explode.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hi there Moudir, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it is when your device is not longer operating as it once was when you first received your device. We have provided links to articles to help you maximize the battery life and troubleshoot the temperature of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this matter continues, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S25 Ultra, Simply Amazing.
on September 7, 2026
Posted by: Beth101
[This review was collected as part of a promotion.] My favorite part about my phone is the drawing feature with S pen stylus. Im glad I chose the Samsung Galaxy S25 Ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on September 7, 2026
Posted by: PFCTawdy
[This review was collected as part of a promotion.] This is my very first phone in the Ultra series, and let me tell you, I absolutely love this phone! Not only does it take amazing photos, but it can handle things like a beast due to its processing power. It is so fast and responsive, and I absolutely can't wait for next year's product. All in all, this is a fantastic device and I love it! Also the picture I have posted with this came from this phone in Washington State!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely the best
on September 7, 2026
Posted by: Snowflake72390
[This review was collected as part of a promotion.] As a mom of a toddler and also a business ownerI need a phone that can keep up wirh my go go go speed. It amazes me how smoothly I can switch from each task while multitasking in multiple apps at the same time with no glitches. Everyone thinks I go and take professional photos when it comes to taking pictures of my kids and products but its just my galaxy 25 ultra...I just aim and shoot and the pictures come out perfectly clear and even videos are perfect which you can press a button on your favorite spot of the video and it takes a picture of the frame. Prefect when you have kids. Also has a kid mode so they wont get into your own apps and things. The personalization im learning new things everyday but it's so cool with what you can do with any wallpaper or lock screen pictures and or videos. I love love love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra 512MB
on September 7, 2026
Posted by: HollieM
[This review was collected as part of a promotion.] I chose the Samsung S25Ultra 512MB as a replacement for my S22 Ultra. I was extremely happy with my S22, but it was 3+ years old and I heard very positive feedback about the S25. So far I am very glad I switched. I used SmartSwitch to transfer my settings to the new phone. I did transfer apps because I can always "update" each as needed, but otherwise I would have to download each and enter each username/password. The S25 Ultra is significantly faster. The camera on S25 Ultra allows more pixels when taking photos or video.. I like the durability of of the titanium case and the flat screen makes adding a screen film more inclusive. The titanium case makes the S25 Ultra more lightweight. Overall I recommended the S25 Ultra for anyone upgrading or new users switching to a Samsung Galaxy cell phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is my latest phone, the S25 Ultra.
on September 7, 2026
Posted by: ZebbyG
[This review was collected as part of a promotion.] I chose this phone because it was the latest phone at the time, and I love it!
I love the updates I've eceived, and the new Gemini! Ugh! I cant wait to upgrade to the newest Galaxy as soon as I can!!
I love the updates I've eceived, and the new Gemini! Ugh! I cant wait to upgrade to the newest Galaxy as soon as I can!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on September 7, 2026
Posted by: Shadow115
[This review was collected as part of a promotion.] After using the S22 Ultra for a few years, I chose the S25 Ultra. This phone is great and has great performance when running games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features
on September 7, 2026
Posted by: Choice
[This review was collected as part of a promotion.] I choose this product because of its memory capacity i bought the 512GB Its absolutely lovely except for the pen that pops out rach time it falls
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hi there Choice, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the storage capacity and daily usage of your device. We have provided a link to the full manual to help you explore the capabilities of your device like Galaxy AI, and customize the settings to your usage. We have also shared a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US