Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,130 Reviews)
Open Ratings Snapshot
Rating breakdown 20,130 reviews
5 Stars
17,274
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,100 out of 1,275
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Love this phone - Samsung S25 Ultra
on December 31, 2025
Posted by: Mr Wilson
from Austin, TX
Expertise:Intermediate
Verified Purchase:Yes
I wasn't quite ready for an upgrade but had to; glad it happened. Awesome battery life, feature customization and overall storage.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Delaopacheco
on December 31, 2025
Posted by: Anonymous
from Dallas Texas USA.
Expertise:Expert
Verified Purchase:Yes
My Samsung 25 ultra the best...
I'm very happy!!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Unlocked 1T S25Ultra
on January 1, 2026
Posted by: Mistercr0wley
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
Much faster. However, wish options a d apps would be completely reset. Help us find the options easier instead of burying them deeper or moving them. Allow options that we don't want (Bixby) to be completely removed.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Mistercr0wley, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced processing power of your device. We have provided a link to the complete manual for your device to help you discover the different setting options, and disable any features you are not finding useful for your needs. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Review: S25Ultra
on January 3, 2026
Posted by: Just Beachy
from Bluffton, SC
Expertise:Intermediate
Verified Purchase:Yes
My S10+ had the volume controls on the left. I liked that arrangement better. And it is difficult to swipe to find the "tools" page. You have to stay to the far right of the top of the phone and swipe down. With my other phone, it was just a swipe down from anywhere at the top. I find myself swiping for the tools, and getting the notifications page instead. Also, it is difficult to do a screenshot with the S25Ultra. This phone seems to favor right-handed users as opposed to leftys.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New phone. Great purchase!
on January 12, 2026
Posted by: Anonymous
from Ogden, Utah
Expertise:Expert
Verified Purchase:Yes
The phone works great. Screen is amazing and the speed is out of this world. I love it! I love the way it feels in my hands and the pictures are the best they have ever been!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 12, 2026
Hi there BlackRob78, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the enhanced features and processing speed of your device. We would love to hear from you again in the future any time you have questions about your Samsung products, or wish to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone S25 Ultra
on January 15, 2026
Posted by: KSSHE
from Erie PA
Expertise:Intermediate
Verified Purchase:Yes
I have been using this device for almost a month now. This is truly a flagship experience. Loved it!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hi KSSHE, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the amazing features and capabilities of your device, and that it feels like a true flagship. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on January 20, 2026
Posted by: Lolo
Expertise:Beginner
Verified Purchase:Yes
Love it.still trying to figure the out phones capabilities.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Lolo, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear how much you are loving your new phone. We have provided links to resources to help you discover all of the amazing enhancements to your device, as well as align the settings to your usage, and answer any questions you may have as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A nice change of pace
on January 24, 2026
Posted by: Beepboo
from Illinois
Verified Purchase:Yes
The new phone has been a wonderful experience, ive been enjoying and learning all of the new features it has to offer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hi Beepboo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the features and capabilities of your new phone. We have provided a link to the complete manual for your device to help you with your exploration and learning of the features. We have also provided a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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