Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,130 Reviews)
Open Ratings Snapshot
Rating breakdown 20,130 reviews
5 Stars
17,274
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,100 out of 1,275
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Elegant, amazing features and great quality.
on November 1, 2025
Posted by: Edo00It
[This review was collected as part of a promotion.] Galaxy AI amazing on a daily basis. From small touches on pics, to the basic tasks.
High quality images and great battery.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My favorite!!!!
on November 13, 2025
Posted by: TMDILL19
Awesome phone !!!! It took me a bit to get the hang of the features because my last phone Samsung Galaxy S9 , The more I learn the more I love my new Galaxy S25 Ultra ......
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the camera quality.
on November 18, 2025
Posted by: Infamousmaycee
[This review was collected as part of a promotion.] Takes really good quality pictures and videos. Has alot of memory and can do so much more.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 18, 2025
Hi there Infamousmaycee, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the camera quality specifically, and that you are capturing amazing photos and videos. We have provided a link to the complete manual for your discover the ways Galaxy AI can enhance your experience with your camera, and device as a whole. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone with nice camera
on November 19, 2025
Posted by: Richard
from California
Expertise:Intermediate
Verified Purchase:Yes
This phone is great fast love the new camera pixels. Really need to have one. Thank you
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Richard, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the features and camera quality of your new device. We have shared a link to the complete manual for your device to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if you have any questions as you continue exploring you device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has a great camera. And the phone has
on November 22, 2025
Posted by: LAPolice
[This review was collected as part of a promotion.] Galaxy AI is a great assest to my features also the security features are great. The phone also has great storage.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Really good performance.
on November 22, 2025
Posted by: Goldengoose
[This review was collected as part of a promotion.] The phone is really good with photos and the performance is amazing and the galaxy ai is really good 10/10
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
An AI powerhouse built for Daily use
on November 23, 2025
Posted by: Godplayer
[This review was collected as part of a promotion.] The Galaxy AI features in this thing are so elaborate that there are hour long YouTube videos dedicated to it. I was blown away by how innovative the features were.
It's not just AI, rest of the device including the display, camera are all top notch. There are a bunch of power saving tools to have the battery last all day even on string usage.
Very happy with this phone. Would highly recommend!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone!
on November 24, 2025
Posted by: Earl
Verified Purchase:Yes
I'm still learning all the new features, but a couple of weeks in, I'm amazed at what this phone can do. So happy I upgraded.
Response from Samsung USBy R&R Team, November 25, 2025
Hi Earl, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you have been so initally pleased with the features and usage of your phone. We have provided a link to the full manual for your phone as a great companion to your exploration. We have also shared a link to the Samsung Support Team if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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