Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(29,986 Reviews)
Rating breakdown 29,986 reviews
5 Stars
25,675
4 Stars
3,378
3 Stars
584
2 Stars
164
1 Star
185
86%of customers recommend this product.
(
1,138 out of
1,329)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
This product is super light and extremely easy to
on September 16, 2026
Posted by: BassetnBae
[This review was collected as part of a promotion.] I chose the Samsung S25 Ultra for its light weight, and note capabilities with the SPen.
The S25 Ultra is super easy to use, it sounds great, screen is vibrant and watching moving on the plane with this device is perfect when paired with the Samsung Ear buds.
The S25 Ultra is super easy to use, it sounds great, screen is vibrant and watching moving on the plane with this device is perfect when paired with the Samsung Ear buds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Loss of ability to video dragonflies. :-(
on September 16, 2026
Posted by: Jill
from Austin, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] The S25 took great video & photos of Dragonflies. The S25 Ultra video or photos focus on grass or leaves behind it, making the Dragonflies unidentifiable in many cases. While I appreciate the greater zoom on other subjects, this is a super disappointing loss or a favorite critter I love to video and photo. They only work with no background grass or leaves in perfect lighting...which is rare. I am so disappointed. I also remember the extra width of Galaxy Note- S25 Ultra doesn't have this. While it goves you a longer screen, it still makes you have to video smaller(longer distances) on taller subjects. Its such a bummer.
Features
5
Performance
2
Design
2
Value
5
Response from Samsung USBy R&R Team, September 17, 2026
Hi Jill, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your new device is not meeting your expectations for one of your favorite hobbies. We have provided a link to an article to help you with the different camera settings and features to help you capture the photos and videos you are seeking. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The most complete flagship phone
on September 16, 2026
Posted by: Timshay01
[This review was collected as part of a promotion.] After living with the Samsung Galaxy S25 Ultra as a daily driver, it quickly becomes clear that Samsung didn't try to change the identity of its flagship—they simply shaved off all the rough daily annoyances.
For years, using an Ultra meant accepting two things: sharp corners digging into your palm and a heavy brick in your pocket. The S25 Ultra finally addresses both.
The light weight (218g), the subtle rounding of the frame corners combined with flat side rails makes holding this massive 6.9-inch phone vastly more comfortable to use for an extended period of time.
The light weight (218g), the subtle rounding of the frame corners combined with flat side rails makes holding this massive 6.9-inch phone vastly more comfortable to use for an extended period of time.
The massive 6.9" QHD+ Dynamic AMOLED 2X, 120Hz, Anti-Reflective Gorilla Armor glass remains the single best display feature on any smartphone. Taking photos outside in harsh afternoon sunlight or reading outdoors feels effortless because screen reflections are virtually eliminated. The display will draws you in all day.
The quad-camera suite remains the most versatile setup one can have on a smart phone.
Apps open instantaneously, and switching between heavy tasks like photo upscaling, photo editing, and background video processing happens without stutter. It fluidity is on another level.
And battery, well this Samsung galaxy s25 ultra don't die all day with shooting pictures to watching videos and playing games, it just won't die.
Overall experience with the Samsung Galaxy S25 Ultra is amazing. No word can describe how enjoyable it feel picking it up all the time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Note started it
on September 15, 2026
Posted by: Umpqua4reel
[This review was collected as part of a promotion.] I only chose galaxy (was the Note series now Galaxy) because I've put a lot of phones though unsurvivable situations and every single one survived. Including but not limited to, being left on a hot grill in the sun for the duration of the BBQ, and then being thrown into the river immediately after. (Note 5 I believe) Being ran over by the ex-wife's ram 1/2ton pickup truck(galaxy s21), to multiple times being dropped into the river, creek, or lake I happen to adventure to. And I currently have the s25 ultra and since release (I bought it shortly after public sales release), and it's already been dropped going 40mhp onto the roadway and into the path of my E-bike promptly getting run over. To tree trips into the local fishing hole. And just today stepped on by myself while moving lumber to get cut with my chainsaw.
So all in all I won't own a different device. I have the watch ultra as well and that's a whole 'nother story and a different review lol. I even daily use my s25 ultra to enjoy my Xbox game pass without an issue, playing some of the most popular titles in gaming. So I'm not your boss nor your parent, so I'm not going to tell you what you should buy... But I will highly recommend the Samsung Galaxy series of devices, and I imagine I'm not the only one who has had similar experiences and their products held up. So thanks Samsung Galaxy engineers and developers, please keep making a product that can survive the outdoors lifestyle.
So all in all I won't own a different device. I have the watch ultra as well and that's a whole 'nother story and a different review lol. I even daily use my s25 ultra to enjoy my Xbox game pass without an issue, playing some of the most popular titles in gaming. So I'm not your boss nor your parent, so I'm not going to tell you what you should buy... But I will highly recommend the Samsung Galaxy series of devices, and I imagine I'm not the only one who has had similar experiences and their products held up. So thanks Samsung Galaxy engineers and developers, please keep making a product that can survive the outdoors lifestyle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s23 ultra
on September 15, 2026
Posted by: Tiffiers
[This review was collected as part of a promotion.] I chose the Galaxy S23 Ultra for the camera and multi windows open at the same time. I dont use my phone to its full potential and yes its 3 years old but I haven't had really any issues. I am wanting to upgrade but need suggestions. I really just use my phone to do live streams and to watch them. What's the best phone for that?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love all features specifically cameras.
on September 15, 2026
Posted by: Caballo1011
[This review was collected as part of a promotion.] Is a great phone I chose Samsung over any other device brand. I have being using Samsung since 2012 if not mistaken.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has my favorite camera
on September 15, 2026
Posted by: MamaBlondie
[This review was collected as part of a promotion.] I choose my Samsung galaxy 25 ultra because I don't know what I would do without the camera I'm a picture person an my Samsung has made art with my photos that I want to open a gallery I use it for every day life appointments scheduling my apps for mental health everything. I cannot wait for the upgrade to the 26 I hope the camera is just as good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Too much ai bloat, lack luster camera. Nice screen
on September 15, 2026
Posted by: Moving on
from California
Expertise:Intermediate
After a year of ownership I'm over this phone. I REALLY wanted to like it. Unfortunately over the years I've been slowly watching samsung products get worse. My S8 was amazing, note3 amazing, s20 was good and s23Ultra was good. This phone has dropped in camera quality. Night shots are horrendous compared to the 23ultra. The s pen is worse than before with less functionality. To top it off, Samsung US models are fully locked down and are just consumer grade tech now. I was hoping there would be a change to allow for customization but doesnt look likely anymore. Whats the point of top shelf hardware when its hamstrung. I'm so sick of Ai.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, September 16, 2026
Hello Moving on, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the camera settings and features to help you capture the best possible photos and videos regardless of the environment. We have also shared a link to an article to help you with the redesigned S Pen features available to you. Lastly, we have provided links to the full manual and the Samsung Support Team to help you customize your device, disable any features you are not interested in or finding useful, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US