Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(19,996 Reviews)
Rating breakdown 19,996 reviews
5 Stars
17,193
4 Stars
2,169
3 Stars
375
2 Stars
117
1 Star
142
87%of customers recommend this product.
(
1,043 out of
1,204)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Mister Pala
from Hilmar, California
Expertise:Intermediate
Verified Purchase:Yes
I waited so long for this and it was worth it every second.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Mister Pala, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear you feel the wait for your new device was well worth it, and that you are enjoying using your new device every day. We would love to hear from you again in the future any time you have questions, or wish to share more of thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Memories
on February 11, 2026
Posted by: James J H P
Expertise:Intermediate
I love your phone it's so good it makes me want to Samsung CEO reminds me of the first Samsung I had a long time ago and sister Goodman old reminds me of the first Samsung I had a long time ago this is a good old memories
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 13, 2026
Hi there James J H P, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the usage of your new device, and that its helping you create new memories to love. We have provided a link to the Samsung Support Team for your convenience if any questions arise during your usage of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Daniela
from El Paso, Texas
Expertise:Intermediate
Verified Purchase:Yes
Bought this phone for a vacation I would be taking, and the photo quality is terrible, I honestly want to return this phone. It was way too expensive for this poor of quality.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 6, 2026
Hello Daniela, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when your device is not operating as intended or expected. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also shared a link to the Samsung Support Team to assist you if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Simply amazing! Especially with the A.I. integrati
on February 7, 2025
Posted by: BooBooKitty
[This review was collected as part of a promotion.] Everything is on point, using Smart Switch to transfer my data from the Pixel 9 Pro XL was seamless. I'm loving the A.I. integration, especially working with Bixby for multi step abilities when speaking to Galaxy A.I. the cameras are amazing with the new improvements. Overall, I'm very happy with the S25 Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has some of best feature
on February 7, 2025
Posted by: Panda123
[This review was collected as part of a promotion.] This is good gaming phone. I like to play the Genshin Impact with phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra First Impressions
on February 7, 2025
Posted by: RachaelH
[This review was collected as part of a promotion.] My first impressions of the S25 Ultra are very positive! One ui 7 is taking some getting used to but I am over all very pleased with the changes especially the new customization options in the widgets. Customization is a huge factor for me when choosing a phone, aside from internal specs, and samsung has never disappointed me. The seamless actions across apps has also improved a lot! Being able to click a link from different app and not being taken to the internet but rather to the suppoted app where I'm already logged in is amazing and I can consume content with ease!
Value
4
Response from Samsung USBy R&R Team, February 7, 2025
Hey there RachaelH, thank you forsharing your experience with your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your new device, and that you are finding the enhanced features of Galaxy AI to be so helpful to you in a seamless usage. We have provided a link to the full device manual to help you with the features that may still seem ellusive. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
The phone is good
on February 7, 2025
Posted by: Sfamilyguy
[This review was collected as part of a promotion.] The phone is great. Missing bluetooth on Spen. The phone app does not support video chat could be the carrier issue. Nice and quick so far.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it already!!
on February 7, 2025
Posted by: Kikamania
[This review was collected as part of a promotion.] I really like this phone. So far, the AI features are great and yeah, it feels very smooth and very fast. Compared to my Samsung Z Fold4. I'm very happy with the update.
Value
5
Written by a customer while visiting Samsung US