Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(19,996 Reviews)
Open Ratings Snapshot
Rating breakdown 19,996 reviews
5 Stars
17,193
4 Stars
2,169
3 Stars
375
2 Stars
117
1 Star
142
87%of customers recommend this product. 
(
1,043 out of 1,204
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3 out of 5
3
Egh
on December 28, 2025
Posted by: Andrew
from Arizona
Verified Purchase:Yes
Still learning.
I had to change from my Note 9 because technology wouldn't update it security software. As an ex programmer, I know it can be done but the company chose not to. So that's what brought me to the s25 Ultra.
It's definitely lighter in weight.
One of the first things I found out is that it's hard to see the display battery use. Too small.
I do look forward to learning more I wish they were better videos about all the things you can do. It would really speed up the learning curve.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 29, 2025
Hey Andrew, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can come with a big learning curve, and cause some frustration as you work to discover all of the amazing enhancements to your device. We have provided a link to the complete manual for your device to assist you with your exploration. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
EPIC!!
on January 1, 2026
Posted by: Anonymous
from North Carolina
Expertise:Expert
Verified Purchase:Yes
Best smartphone and service hands down!! I am so happy with my s25 Ultra!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 2, 2026
Hi Jacquelyn Kent, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the usage and amazing features of your device. Please, don't hesitate to reach out to us again if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Ultra 25
on January 5, 2026
Posted by: Emelyn
from New York
Expertise:Intermediate
Verified Purchase:Yes
Love my phone though have a hard time connecting it to my vehicle-BMW X3M 2026.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hi there Emelyn, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you love your phone and are finding so many amazing features during your usage. We have provided a link to a troubleshooting guide to help you with the Bluetooth connection of your device. We have also shared a link to the Samsung Support Team to assist you if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25 Ultra
on January 10, 2026
Posted by: Lily
from Los Angeles California
Expertise:Expert
Verified Purchase:Yes
Excellent product! exceptional camera, all day battery, and ultra smooth performance. A truly premium upgrade to my S24
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hey Lily, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the camera quality, battery life, and powerhouse performance. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 11, 2026
Posted by: Hank Hill
Expertise:Intermediate
Verified Purchase:Yes
So far it has performed as advertised! Speakers are great and video playback is awesome. Love the camera as well! Great phone!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 30, 2026
Hey Hank Hill, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to align to your expectations. We have provided a link to the full manual for your device to help you with all of the capabilities of your device including Galaxy AI. We have also shared a link to the Samsung Support Team if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone!
on January 17, 2026
Posted by: DJ Rip
from London, UK
Expertise:Expert
Verified Purchase:Yes
Nice size, fast and responsive. Loved 0% financing option.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey DJ Rip, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are pleased with the size, and responsiveness of your device. We have provided links to resources to assist you with all of the enhanced capabilities of your device, best align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra review by Vinam
on January 18, 2026
Posted by: Venom
Verified Purchase:Yes
This is really cool, smooth and also so flexible. I am really enjoying having this. I am so glad I've got this mobile. And the camera is excellent.
Response from Samsung USBy R&R Team, January 22, 2026
Hey Venom, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device, and finding it easy to customize to your usage needs. We have shared a link to the Samsung Support Team for your convenience. These experts can work with you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Battery
on January 22, 2026
Posted by: Amit K
from Seattle,WA
Expertise:Intermediate
Verified Purchase:Yes
Lasts a whole day with heavy usage. Plus the s-pen has been a lifesaver for me personally. Great phone!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Amit K, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device to be a powerhouse keeping up with your during the day, and that the S Pen has been such a value to your usage. Please, reach out to us again in the future if you ever have questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
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