Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,141 Reviews)
Rating breakdown 20,141 reviews
5 Stars
17,279
4 Stars
2,185
3 Stars
389
2 Stars
127
1 Star
161
86%of customers recommend this product.
(
1,101 out of
1,280)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Amazing phone
on August 28, 2025
Posted by: Thebeast
[This review was collected as part of a promotion.] Just amazing phone for everything camera to gaming awesome technology
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Samsung Galaxy S25 Ultra! 5 stars!!
on August 28, 2025
Posted by: Bustamove7
Expertise:Expert
Excellent phone. The most powerful phone Samsung makes as of this writing 8/28/2025.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The Best of the Best
on September 9, 2025
Posted by: KenG
Expertise:Expert
I absolutely love this phone! From it's build design & quality (thin, light, comfortable to hold), to One UI, to its mountain of customization settings and themes, to the full palette of S Pen features, and its camera system takes great photos & videos.
If there was one negative thing it would be the battery life. It is good but not great. Some days I get a full day out of it, other days I have to top it off in the evening.
If there was one negative thing it would be the battery life. It is good but not great. Some days I get a full day out of it, other days I have to top it off in the evening.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 9, 2025
Hi there KenG, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the features and capabilities of your device. and finding so many uses every day. We have provided links to a few troubleshooting guides to assist you in maximizing the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Features on this device are numerous
on September 15, 2025
Posted by: Bubbatea
[This review was collected as part of a promotion.] Each week a discover something new with the features. Biggest props go to the Ai generated responses, detailed but not over bearings. Gets to the point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I request a call
on September 15, 2025
Posted by: Dee147
[This review was collected as part of a promotion.] Galaxy ai i requested a call and made several reviews
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Performance, but Overheats Quickly
on September 15, 2025
Posted by: Pauline
[This review was collected as part of a promotion.] As a former owner of an S23 Ultra, I was looking to upgrade to a Samsung device that had the S-pen and supported the tap and hold Google AI feature.
I love using the Google AI feature to find certain products, select text, and search for products I'm interested in on my screen. It's lifechanging.
I infrequently use the Galaxy AI feature. I mainly use it for editing photos. For example, I would use it to remove strangers from the background and to create stickers from photos. Makes editing convenient.
I use my S25 Ultra phone for gaming, streaming, personal, and work use.
The S-pen is convenient for use in gaming, personal, and work use. I use it for making precise taps, signing documents, and even drawing for personal use.
Unfortunately with this model, some features of the S-pen was removed that was previously supported with the S23 Ultra. Namely, the feature where you can use the side button as a shutter for taking photos was removed. Not sure why it was removed.
Another downside is that the S25 Ultra overheats quicker than the S23 Ultra. I'm performing the same tasks as I did before, but the S25 Ultra surprisingly heats up faster. This would happen when I split screen between playing a game and watch a stream over Discord during a video call.
I do prefer the rounded corners of the S23 Ultra, opposed to the sharp edges of the S25 Ultra. However, I was able to buy an S25 Ultra phone case that provided the rounded corners I wanted.
All in all, I still love my phone!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great camera features.
on September 15, 2025
Posted by: Tasnovan
[This review was collected as part of a promotion.] I always use my phone and the AI much needed. I can edit my photos with Ai, make presentation and do so much more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone with a faulty camera.
on September 15, 2025
Posted by: Arch1501
[This review was collected as part of a promotion.] I have had my ultra for about 6-7 months. The battery life is phenomenal, the screen is massive, the quality of the phone is very high, and some of the features like automatic brightness adjustment are great. The only reason I can't give 5 stars is that my rear camera stopped working, but is usable with certain apps. So I can't take pictures or scan QR codes. It has been super annoying and I am planning to get it fixed when I have the time. I looked online though and found many other people describing this same issue with the same error message online.
Value
4
Written by a customer while visiting Samsung US