Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,726 Reviews)
Rating breakdown 28,726 reviews
5 Stars
24,621
4 Stars
3,208
3 Stars
553
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Some updates are great
on May 25, 2026
Posted by: Samsungfan
[This review was collected as part of a promotion.] I really wish we had a choice in the ai feature I personally dont care for it. Also I dont like the fact we are being forced to use Google messages it's generic and completely not updated as Samsung messages there's alot you can't do with it. I also wish the feature that we could use a sd card for extra space as we did before. I have been a customer along time I do like the lightness of the phone just wish it was a little bigger like the notes and I do like the camera and some of the upgrades that you all have done have been great but the ones that I've mentioned have not please take these in consideration.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product has exceptional features but..
on May 25, 2026
Posted by: Cbcollins51
[This review was collected as part of a promotion.] I have found galaxy ai to be very helpful in most cases. However its lack of compatibility with most outside apps leave much to be desired. Also when paired with galaxy buds gemini struggles to comprehend well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone for work or play.
on May 25, 2026
Posted by: MrvicS25Ultra
[This review was collected as part of a promotion.] All my work related apps work with out any issues. Work email and meeting app on the go keep me connected so I don't miss any important information when reviewing documents or attending critical meetings. Galaxy AI saves time when time is of the essence.
Best phone ever.
Best phone ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So many perks and features that I have not even ha
on May 25, 2026
Posted by: Rainlover68
[This review was collected as part of a promotion.] I love my phone and was happy to see that my son was able to get one as well. It really helps him with his business. There are so many features with the updates Etc that I have a hard time these days keeping up with them. The Galaxy AI features are really useful and frankly I use them all the time. Between just learning new things or helping me with my grammar etc. It's pretty incredible. I think I need to spend a whole day just looking at the new features of the last few updates and giving them a try. That's always fun. The phone itself seems to be wonderful the pictures are great I have a lot of storage and I love that. It's a great phone I'm not ready to upgrade to 26 because I just don't see the need at this point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phones
on May 25, 2026
Posted by: MrBananaHammock77
[This review was collected as part of a promotion.] I love the Samsung phones. They better and better each year.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on May 25, 2026
Posted by: HisokaM
[This review was collected as part of a promotion.] Have always been a Samsung user and always will due to the high quality this phone provides. I love doing concerts and the camera quality is amazing to record and take pictures. My best memories are always on a Samsung phone. Period!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Up and away in the Galaxy S25 Ultra
on May 25, 2026
Posted by: Geoffreyster70
[This review was collected as part of a promotion.] Great phone with all the modern perks of an Android and accentuated with all the Galaxy AI features for ease of use. Useful for all streaming services, photo and video enhancements, and great voice and text assistance features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera but S24 might be better
on May 25, 2026
Posted by: dmace9
[This review was collected as part of a promotion.] I mostly use my phone for streaming and concert recordings. The camera featuresis great but i feel like s24 ultra had a slightly better camera. Galaxy AI is a feature that was helpful for me when i needed to do quick fix. But my main usage is the camera and video functions for when i go to concerts. I hope it could be more clear when zooming further out
Value
4
Written by a customer while visiting Samsung US