Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,130 Reviews)
Rating breakdown 20,130 reviews
5 Stars
17,274
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,100 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Samantha L
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
Love the phone so much. Very large beautiful screen, good storage, and runs fast!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 30, 2026
Hi Samantha L, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving your phone so much and finding it easy to carry, appealing to look at, and fast during your usage. We have provided a link to the full manual to assist you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra truly a great phone
on February 2, 2026
Posted by: Mr B
Expertise:Intermediate
I use my s25 ultra for streaming and it is absolutely flawless with my service provider no buffering or overheating like watching a small TV and the camera is amazing as well.
Gemini is absolutely awesome as well always helping me with many questions.
Gemini is absolutely awesome as well always helping me with many questions.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 3, 2026
Hello Mr B, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying your streaming on your phone, and that the experience can be for prolonged periods of time without interruption. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Nisha
from Memphis Tennessee
Expertise:Expert
Verified Purchase:Yes
Seriously, this device is top-notch! The build quality feels amazing, like it's built to last. And can we talk about the battery? It just keeps going and going, no need to constantly hunt for a charger. It really does tick every single box I was looking for in a new phone. The camera is absolutely phenomenal, the pictures are so crisp and vibrant. I've been so impressed with how well it performs in every situation. If you're on the fence, I'd say go for it, you won't regret it! It's definitely my favorite phone I've ever owned.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 5, 2026
Hi there Nisha, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the amazing features and capabilities of your device. We love that you are capturing amazing photos and videos with your device. Please, reach out to us again any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: MikeB
Verified Purchase:Yes
So many options it takes time to figure it out.
When you do it's great.
When you do it's great.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi there MikeB, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying the usage of your device, and finding so many amazing enhacements available. We have provided links to resources to help you explore the new device, and best align the settings to your preferences, as well as answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the design and its new features
on February 12, 2025
Posted by: GTISBACK33
[This review was collected as part of a promotion.] Enhanced camera capabilities offer stunning image quality with improved low-light performance. The vibrant display boasts increased brightness and color accuracy for an immersive viewing experience. A more powerful processor ensures smooth multitasking and seamless gaming. Battery life has been extended for uninterrupted usage throughout the day. The sleek design features refined materials for a premium feel. Durable construction provides enhanced protection against daily wear and tear. Advanced software integrations offer a personalized user experience. The Now bar redefines mobile technology. This innovative tool truly streamlines daily activities. Its intuitive design makes complex tasks feel effortless. With a single gesture, you can accomplish what used to take multiple steps. This enhances productivity and simplifies workflows. The integrated audio eraser is a game-changer. Background noise disappears, leaving crisp, clear audio. It's perfect for enhancing recordings and calls. This seamless integration of features creates a powerful and efficient tool. It's a must-have for anyone looking to simplify their digital life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A powerful phone for those that want one
on February 16, 2025
Posted by: carnage2405
[This review was collected as part of a promotion.] 1. The phone has much better, less aggressive shape design in comparison to 2024's model. I think it pays homage to the Samsung A5 actually.
2. I love the camera and the quality. Better than what's on the market. 200 MP is simply amazing.
3. Now Brief is a good addition so far, helps with the minimalism we all seek on the lock screen. It could be a tad more useful when I expand it though, it seems to really be a little bit more of a weather app
4. Implementation of the new One UI is excellent. It makes things more succint regarding icons in the taskbar and whatnot
5. It fits nicely in male pockets, it's a delight to hold (due to its metal finish).
5. Stylus should've been bluetoothed
6. The phone does feel a little bit heavy and sore to hold after some time
7. Would've been awesome to have fingerprint recognition all over the screen or on a large portion of the screen's bottom half
8. The incorporation of AI is definitely a plus, but needs some work. Gemini works decently on the phone but it's not quite a true assistant, as it is more so just a really good search engine.
9. Translation of calls is a really good and welcome feature!
10. Screen quality and screen size is phenomenal. Same goes with the fast charging feature and battery use. Very impressive.
Overall, a high quality, flagship smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Audio Eraser is legit
on February 16, 2025
Posted by: OKCSteve
[This review was collected as part of a promotion.] I've had the Samsung S21U, S23U and now the S25U and it's been mostly a worthwhile upgrade each time.
The S25U has better battery than my S24u but they dropped the Bluetooth feature for the Spen, SLIGHTLY smaller form factor while have just a bit larger display.
The AI features are nice as well.
Audio Eraser and sketch to draw are pretty awesome
Audio Eraser and sketch to draw are pretty awesome
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
This product is not very good
on February 18, 2025
Posted by: Abad88
[This review was collected as part of a promotion.] This product is not very good for the high price it has.
I have been a Samsung user since the s3 and after the first Note came out I became a loyal user of that line.
I decided to change my s23 ultra hoping it was going to be a good decision but it was the opposite. The s25 ultra is a total disappointment I could safely say that my old cell phone is much better.
I have been a Samsung user since the s3 and after the first Note came out I became a loyal user of that line.
I decided to change my s23 ultra hoping it was going to be a good decision but it was the opposite. The s25 ultra is a total disappointment I could safely say that my old cell phone is much better.
The headphones are a marvel. The sound is great, the noise cancellation, and the battery life is great. In short a good product.
The watch ultra aesthetically is great. I had a galaxy 6 classic of 47mm. In functionalities there is not much difference
Value
2
Response from Samsung USBy R&R Team, February 20, 2025
Hello Abad88, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that new devices can cause frustration as you learn the enhanced features and changes in overall functionality. Without knowing the specifics of your feeling of disappointment, we have provided a link to the full device manual and the Samsung Support Team to discover the full capabilities, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US