Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,130 Reviews)
Open Ratings Snapshot
Rating breakdown 20,130 reviews
5 Stars
17,274
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,100 out of 1,275
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great phone
on January 3, 2026
Posted by: Juno
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I actually wasn't expecting a major upgrade from my 23 Ultra, but the 25 Ultra runs like a dream. The display looks so nice. The camera is even better. I'm very pleased with this phone.
Also, avoid the Galaxy 22 like the plague.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hey Juno, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you are enjoying the enhanced capabilities and available features on your new device. We hoep you'll reach out to us again in the future if you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
🤦‍♀️🤦‍♀️🤦‍♀️
on January 5, 2026
Posted by: Moxie
from Anchorage, Alaska
Expertise:Beginner
Verified Purchase:Yes
The camera quality sucks…not like what it mentioned..the zoom’s max is 3* not 100 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2026
Hey Moxie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different camera settings and features to capture the best possible experience with your camera. We have also shared a link to the Samsung Support Team if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Haven't found a thing wrong yet with my phone!
on January 5, 2026
Posted by: Gina
from NJ
Verified Purchase:Yes
Love the smooth feel of the scrolling as well as the flat screen. Somehow its easier to acces the side panel and of course screen protectors fit with less complication and waste. Just loving this phone. Not even gonna mention how the AI makes my questions easier and my searches way leas tedious. Complex yet uncomplicated at the same time.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi Gina, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such an amazing experience with your phone, and that is works so seamlessly for your usage. Please, reach out to us again in the future if you ever have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
not user friendly anymore
on January 7, 2026
Posted by: mk4u
Having issues with all the apps now that I have upgraded from Galaxy 22 to Ultra 25. Text messages now has add across the bottom. So if you switch to google messages, none of the original saved favs are at the top anymore. You have to constantly scroll all the way to find anything. Ringtones no longer show as an option that had downloaded before. Games show as app and in the Game Hub app, if you try to remove from having all the different ones as individual apps it removes from "Game Hub" and you have to readd and then it appears again. Notification sounds is no longer user friendly, it took many searches to figure out how to have individual ones and still not the sounds and volume needed for text vs other notifications. Please Samsung, quit making "updates/upgrades" on things that are not user friendly, or only user friendly to the person who created it.
Response from Samsung USBy R&R Team, January 7, 2026
Hey Mk4u, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can cause frustration as you discover the enhanced or redesigned features of your device. We have provided a link to the complete manual for your device to help you best align the capabilities to your needs and wants. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended or you would like direct assistance with your settings. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The battery drains quickly.
on January 14, 2026
Posted by: Roni
from Florida
Expertise:Expert
Verified Purchase:Yes
Excellent design, optimal performance, I have 3 weeks and I give it a heavy job and it responds, however, in times of inactivity the battery hurts to discharge quickly.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hi Roni, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the amazing features, design updates, and overall performance of your device. We have shared a link to the Samsung Support Team for your convenience. They can assist you if any questions arise during the usage of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GREAT IMPROVEMENT FROM THE A35.
on January 15, 2026
Posted by: Honesty Reviwer
from Seattle, WA.
Expertise:Intermediate
Verified Purchase:Yes
Love it~! WAY better than my last phone, plus it is SUPER fast / responsive! Though I know the Korean version has 16GB of ram option, I wasn't going to ask my spouses family to send me that only becuse of that. The 12GB version is awesome, though I do see the positive to the 16GB of Ram because the more apps you collect, the more it eats up ! Just be aware of that! Other than that, I LOVE this phone, plus it's smaller than the wifes S24!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hey Honesty Reviewer, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so thrilled to hear that you are enjoying the usage of your device, and finding it to operate so well for your usage. We have provided a link to the Samsung Support Team to offer their expertise if any questions come up as you continue using this device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It does everything as a PRO.
on January 17, 2026
Posted by: Denny
Verified Purchase:Yes
It's better than I expected and easy to learn all the new features. I'm 85 years old and thought it might be over my head. it's the best phone I have ever had.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 28, 2026
Hey Denny, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how easy you have found the usage of your new device, and that it is suprassing all of your expectations. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 20, 2026
Posted by: An Mu
Expertise:Expert
Verified Purchase:Yes
Most features are similar to my s24 ultra. The phone feels lighter than the s24 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey An Mu, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the lighter design of your new device, and finding it an easy upgrade from your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 297-304 of 20127 results 
<< 1 ... 36 37 38 39 40 ... 2516 >>