Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,135 Reviews)
Open Ratings Snapshot
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product. 
(
1,100 out of 1,278
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3 out of 5
3
S Pen worthless
on March 26, 2025
Posted by: Jmgonz
from Dallas,TX
Expertise:Expert
I finally had to upgrade my galaxy S22 ultra because my signal strength was horrible. I was so excited to get the new S25 ultra the display is beautiful and the unlock face detection is nice. But I really really wish I had my S22 ultra back. The S pen is completely worthless to me now since I cannot use it to take photos on the camera or Snapchat. I was extremely disappointed when I found this out. That was really the only reason I went with another ultra. Wish I could return this garbage phone and get my S22 back. All that money spent on a product that doesn't do what my almost three year old phone could do no problem.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Jmgonz, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced features and appearance of your new device. We have provided a link to a great article to help you with the redesigned capabilities of the S Pen of your device. We have also shared a link to the full device manual that highlights hand gestures and voice commands you can use with the camera to capture those same photos and videos from a distance with ease. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great look, Great features & Great performance
on March 29, 2025
Posted by: SKD2025
[This review was collected as part of a promotion.] Great look.
Great Features.
Great performance.
Work fast and smooth . Unique achievement by Samsung making it world leader in mobile segment.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It looks and feel different
on March 31, 2025
Posted by: Olatee
[This review was collected as part of a promotion.] In term of page set it's very different from the S24 Ultra. The horizontal set of icons it fun. The search menu for app at the bottom of the page gives a different feeling.
The AI is better and makes life easier.
Better camera and the touch feels much better.
Nice design and performance, seamless actions across apps, we now have an Audio Eraser.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product
on May 2, 2025
Posted by: Hambone
Great product should have gotten it long time ago
Response from Samsung USBy R&R Team, May 6, 2025
Hey Hambone, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your new phone, and how excited you are to continue the exploration of the amazing features and capabilities. We hope you'll reach out to us again if you ever have questions, and we have provided a link to the Samsung Support Team for your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
not FLIP, hard on pants and shirt pockets
on May 19, 2025
Posted by: pplapeu
Expertise:Expert
Not a FLIP Z.... serious wiggle and dance to get it out of my pants!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 20, 2025
Hi there Pplapeu, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand that the larger display size can be amazing for your viewing and gaming, but also can take some adjustment when carrying it throughout the day. We hope you are loving the enhanced features, and finding so many uses for them every day. Please, reach out to us again any time with questions or additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best ever
on May 23, 2025
Posted by: Robb
Verified Purchase:Yes
Works great as always and the camera is fantastic. Super excited about learning more of it's functions.
Response from Samsung USBy R&R Team, May 29, 2025
Hi Robb, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the camera quality and enhanced features of your device. We have provided a link to the full device manual to help you with your discovery of the full capabilities, and to the Samsung Support Team to address any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Moisture sensor defect
on June 2, 2025
Posted by: Juanca
[This review was collected as part of a promotion.] In almost 80% of the times my phone's die, a moisture warning comes out. Blocking my charging port and it doesn't let me charge the phone back for a long period of time... The only solution that I found was using the wireless charging to bring him back alive and switching to wired charge when it reaches 2%.
In emergency situations have make me going thru really rough experiences
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 3, 2025
Hey Juanca, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team and your warranty information to assist you in addressing and resolving this matter directly. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my galaxy s25 ultra.
on June 6, 2025
Posted by: Michelle
Verified Purchase:Yes
I'm a galaxy phone user!! And I love my new galaxy s25ultra. The color is beautiful.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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