Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,135 Reviews)
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,100 out of
1,278)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Decided to Upgrade
on October 29, 2025
Posted by: Patch2377
[This review was collected as part of a promotion.] Just upgraded from the 24 Ultra, and am so for loving the 25 Ultra. The Galaxy AI so far has been great. I never really actively used it on previous phone, but have really enjoyed starting to really see what it can do.
Value
5
Written by a customer while visiting Samsung US
Posted by: Javier O
Verified Purchase:Yes
I "upgraded" to the s25 ultra from my s23 but its been a terrible upgraded. Being in sales I need to see people calling, texting me but there's a bug on the new galaxy s25 ultras where you can't see notifications on a locked screen. Checked all my settings and its definitely a bug, its documented online and samsung ignores and does nothing. Whoever though hiding notifications in a locked screen obviously doesn't work... I wish I could go back to my s23 ultra
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from Samsung USBy R&R Team, November 7, 2025
Hey there Javier O, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating and disappointing it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. They can assist you directly through chat in ensuring your device operates as intended, and the settings are aligned to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I would like another one
on November 11, 2025
Posted by: Kristierich53
[This review was collected as part of a promotion.] I just love the phone it did almost everything I just really enjoy it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the greatest phone i used ever
on November 24, 2025
Posted by: Mayankprajapati
[This review was collected as part of a promotion.] Ai is very good ,vamara and processor is excellent
Value
5
Response from Samsung USBy R&R Team, November 24, 2025
Hey there Mayankprajapati, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to be so amazing for your usage, and that the camera and processor are so excellent. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: JeanMarie
from Louisville, KY
Expertise:Expert
Verified Purchase:Yes
My Samsung upgrade to a S25 ultra has surpassed my expectations. I got the z fold but it's too much screen for me so my young adult daughter uses it. She loves it. The purchase was super easy. The phone is smooth, fast and sturdy. I love everything about this phone. The transfer of data was seamless. I'm a Samsung loyalist from now on. They never disappoint.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 18, 2025
Hey JeanMarie, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you have found this device to not only meet your expectations but to exceed them and that the inital usage and setup of your device was so easy. We would love to hear from you again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra The Greatest
on December 20, 2025
Posted by: Johnny
from Philadelphia, Pennsylvania
Expertise:Expert
This Phone Is The Greatest Verizon S25 Ultra!! This Is The Best Phone & I Only Use Samsung Galaxy This I Is The Greatest Phone Does More Then My Tablet!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: mbbb
Verified Purchase:Yes
too big, difficult to hold
too big, difficult to hold
too big, difficult to hold
too big, difficult to hold
too big, difficult to hold
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Mbbb, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know our customers have a range of different wants and needs from your chosen device. We do our best to provide a range of devices to meet these different preferences, and if you are finding the Galaxy S25 Ultra too large, we have the Galaxy S25+ and Galaxy S25 that are smaller and may feel more comfortable in your hand. We have provided a link to the Samsung Support Team to assist you any time you have questions. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Packed for the long haul.
on February 9, 2025
Posted by: Megatron3
from Baton Rouge, LA
Expertise:Expert
Came from the s23ultra and this is a phenom. Can't say I used the S-pen much if at all so I didn't miss the Bluetooth function going poof. This phone is blazing fast. Screen quality is crazy beautiful (kudos Samsung). Battery life is remarkable, seriously. It took 4 days for it to catch but when it did, WOW. Easily can go a day + on one charge. Charging is fast. The new UI is Priceless and soooo much fun. No overheating issues or nothing. Absolutely no hiccups so far (9 days in). This phone was created to take it's user on a 4 yr ride, respectfully. Trade-in program is top-notch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US