Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,134 Reviews)
Rating breakdown 20,134 reviews
5 Stars
17,274
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,100 out of
1,278)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
2
Not thrilled
on March 20, 2025
Posted by: Ange
Wish I knew you couldn't take a picture with the stylus and how cheap this phone feels compared to my S22 ultra... would have kept it and not upgraded.
Response from Samsung USBy R&R Team, March 21, 2025
Hi there Ange, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the hands free picture taking is to you for the perfect photos for every occasion. We have provided a link to the full device manual to help you discover the hand gestures and voice commands you can now use with your camera for this hands free feature. We have also provided a link to an article to help you with the redesigned S Pen features and integrate them in to your usage of your phone. Lastly, we have provided a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra: Smart Features, Solid Performance
on March 23, 2025
Posted by: Acidhound2k
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra impresses with its focus on user-friendly features.
"Seamless actions across apps" truly streamlines workflows, allowing for effortless content transfer between applications. This is a noticeable boost for anyone who juggles multiple tasks. "Now Brief" is a clever addition, summarizing crucial information from notifications and calendars, effectively combating information overload.
For content creators, the "Audio Eraser" is a standout. It significantly reduces unwanted background noise in videos, delivering clearer audio. These features, combined with the phone’s overall performance, make the S25 Ultra a powerful and efficient device. It's a smart choice for users who prioritize productivity and audio clarity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone in the market 🔥
on March 26, 2025
Posted by: Omarkd
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the ultimate Android smartphone for power users, photographers, and tech enthusiasts. With its top-tier performance, stunning display, and cutting-edge AI features, it’s a true game-changer in the smartphone industry. If you’re looking for the best, this is it!🔥🔥
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good, but more wanted
on July 2, 2025
Posted by: EhhReviewz
[This review was collected as part of a promotion.] The phone is nice, but the overall experience doesn't feel crazier than the s22 ultra. The Galaxy AI isn't doing much and I feel that it's lacking at times compared to the pixel. It is nice that they added log to the camera. Overall, I'm satisfied with the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Utra
on July 10, 2025
Posted by: Ghostrider
[This review was collected as part of a promotion.] I've had the s25 ultra for a couple of days now. And let me tell you, it's hand's down better than the s24 ultra. More feature rich, faster, the new galaxy ai is great and helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The products is good me
on July 10, 2025
Posted by: vnydia1024
[This review was collected as part of a promotion.] The product is nice and I like that I want one. I hope get one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No Smart Case
on August 16, 2025
Posted by: JK51
from Texas
Expertise:Intermediate
Amazing phone. One thing that was always a huge plus for me was the smart case. I've had smart cases on most of my past Galaxy phones. If I had known Samsung was not going to offer the smart case with the S25 Ultra I would have gone a different direction. Very disappointed.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, August 18, 2025
Hey JK51, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the features and usage of your device. We appreciate you sharing the accessories you would prefer to see with your device. Please, don't hesitate to reach out to us again in the future any time you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy S25 Ultra
on October 8, 2025
Posted by: 876705
[This review was collected as part of a promotion.] My experience with this phone has met all my expectation. As far as the AI I'm very thrilled with it and looking forward to continue my relationship with Samsung
Value
5
Written by a customer while visiting Samsung US