Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(19,911 Reviews)
Open Ratings Snapshot
Rating breakdown 19,911 reviews
5 Stars
17,129
4 Stars
2,156
3 Stars
373
2 Stars
116
1 Star
137
87%of customers recommend this product. 
(
993 out of 1,145
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3 out of 5
3
Stylus doesn't control camera anymore!
on August 24, 2025
Posted by: FrustratedUltraOwner
from Albuquerque
The phone is very nice, the camera is great, the screen is awesome but the feature of being able to control the camera is gone! That made taking pictures with friends and family my niche. Set the phone down and just push the button on the stylus! I will not spend the extra money on the Ultra from here on out!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 26, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when some features you have used in the past and loved have been changed on your device. We have provided links to an article to help you with the redesigned S Pen features, and to the complete manual to help you with hand gestures and voice commands you can use with your camera. We have lastly, shared a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quality as usual
on August 26, 2025
Posted by: Tech52401
from Iowa
Expertise:Expert
Verified Purchase:Yes
The S25 Ultra is an amazing phone. Does what I want and does an great job doing great it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Team Samsung
on August 29, 2025
Posted by: Lizette
from Arlington, Tx
Expertise:Intermediate
Verified Purchase:Yes
I should have switched to Samsung a long time ago, I love love love this phone! Samsung has improved so much since last time I owned one. If you're stuck on deciding to switch like I was, I can tell you it's definitely worth it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not so good
on September 15, 2025
Posted by: Linux666
[This review was collected as part of a promotion.] I'm disappointed with the Galaxy S25 Ultra getting rid of the memory card option is a bad option had this phone for a while now and had to send my phone in twice for misc repairs the Care+ program is shotty at best I sent in a brand new phone and got a refurbished one twice not a good trade I spent alot of money I expected a new one in return but no I'm having to send in the phone again hopefully I get a brand new one instead of a remanufactured one Samsung please step it up I really don't want to switch to another brand I was really happy with my s21 ultra and my s24 ultra hopefully u guys come out with a Ubuntu touch phone or another OS one that doesn't have anything google that would be awesome
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 16, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day for a range of tasks. We appreciate your feedback on what features and options you would like to see with your device. If you are finding your storage capacity to be insufficient, you do have digital cloud-based storage expansion options available that also allow for access to your data across the different devices you may have in your ecosystem. We have provided a link to the Samsung Support Team and Care+ Team if you want to discuss the procedure of repair and replacement we use. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
The product has great features
on September 19, 2025
Posted by: 0rezi42p
[This review was collected as part of a promotion.] Bixby helps
things work fast
And easy and simple define why it's caller samsung
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 22, 2025
Hi there 0rezi42p, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding Bixby to be helpful in navigating and using your phone. We have provided a link to the manual for your device to assist you with the alignment of the settings and discovery of additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
VERY NICE PHONE. GOOD BUY
on October 22, 2025
Posted by: Veena
from Minnesota
Expertise:Beginner
Verified Purchase:Yes
I am.very happy with this purchase. Its very nice.i like the few different features .very fast.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent device
on November 5, 2025
Posted by: CopenHatin
[This review was collected as part of a promotion.] The galaxy s25 ultra had exceeded my expectations, the Galaxy AI updates have really been useful in my work and made my productivity go up noticeably. Love the beautiful, crystal clear display and great pictures it takes. I had the s24 ultra previously and the s25u in my opinion is a great successor
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
i love the quality of this phone
on November 7, 2025
Posted by: PayPay
[This review was collected as part of a promotion.] this phone has amazing speed an excellent screen and oh my goodness super good battery life it takes so long for my phone to run out of battery after a full day of scrollling social media and watching videos and listening to music all day at work
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 7, 2025
Hi there PayPay, thank youf or your feedback on your Samsung Galaxy S25 Ultra. We love hearing you are so amazed withthe speed, display, and battery life of your new device. We have provided a link to themanual to assist you in integrating additional features in to your usage like Galaxy AI. We have also provided a link to the Samsung Support Team if any questions come up as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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