Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,716 Reviews)
Rating breakdown 26,716 reviews
5 Stars
22,910
4 Stars
2,951
3 Stars
520
2 Stars
156
1 Star
179
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
The perfect phone.
on June 29, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is widely considered the absolute pinnacle of smartphones thanks to its unmatched combination of top-tier hardware, a revolutionary display, and an incredibly refined user experience. It takes everything that made its predecessors great and smooths out the rough edges—literally and figuratively.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Ultra Review
on June 29, 2026
Posted by: Stevie427
[This review was collected as part of a promotion.] I have my s24 ultra for over two years and it has been flawless from the start. I have never had an issue with this phone. It is fast, reliable and never let's me down. It takes great pictures and updates every month without any issues. I take care of my phone and I think for getting long term usage you have to do your part. Your phone is only as good as you are the user and care is important. I would highly recommend my Galaxy ultra and frankly only the ultra if your are looking for the best android in the universe. Ii forgot that I use AI all the time and it's my go to for wanting information that I can trust. I use Gemini and perplexity...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic
on June 29, 2026
Posted by: IsaiahsDad
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra daily for work and pleasure. The upgraded Galaxy AI features help with adjusting photos for social media and other sales websites for vehicles.
The camera system and how it integrates with Galaxy AI make everything seamless and simple in basically every aspect.
Love my Galaxy S25 Ultra and won't ever be going away from Samsung thanks to the constant upgrades.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
UI, v AI: When Worlds Collide. A real world review
on June 29, 2026
Posted by: BeingGrace
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra: A Powerhouse with Rigid UI Limits
I’ve put the Samsung Galaxy S25 Ultra through its paces, and it’s an absolute powerhouse. It's solid, has top-tier build quality, and the flat screen easily cuts right through bright outdoor sunlight.
The big win this year is Galaxy AI, which brings real utility instead of just marketing hype. My favorite tool is the S-Pen Smart Select menu. When a website or app locks down its text and blocks standard copy-pasting, you can just pull out the stylus, draw a box, and the AI instantly extracts the text anyway. It's a massive time-saver. The media tools are just as solid: the AI Audio Eraser cleans background noise out of videos flawlessly, and the photo editor removes reflections naturally.
However, Samsung still stumbles on basic customization. The interface feels surprisingly rigid in two areas that have been an issue for years. First, the home screen forces apps into a strict grid. You can’t move icons to an exact position you want; the software forces them back into rows, making it impossible to clear space to see your wallpaper. Second, you can't change the core dynamics or layout behavior of the pull-down notification menu to fit your workflow.
Verdict: It’s a beast of a phone with genuinely useful AI tools. But if you want total control over your home screen layout, Samsung’s stubborn UI limits are still a frustrating hurdle.
I’ve put the Samsung Galaxy S25 Ultra through its paces, and it’s an absolute powerhouse. It's solid, has top-tier build quality, and the flat screen easily cuts right through bright outdoor sunlight.
The big win this year is Galaxy AI, which brings real utility instead of just marketing hype. My favorite tool is the S-Pen Smart Select menu. When a website or app locks down its text and blocks standard copy-pasting, you can just pull out the stylus, draw a box, and the AI instantly extracts the text anyway. It's a massive time-saver. The media tools are just as solid: the AI Audio Eraser cleans background noise out of videos flawlessly, and the photo editor removes reflections naturally.
However, Samsung still stumbles on basic customization. The interface feels surprisingly rigid in two areas that have been an issue for years. First, the home screen forces apps into a strict grid. You can’t move icons to an exact position you want; the software forces them back into rows, making it impossible to clear space to see your wallpaper. Second, you can't change the core dynamics or layout behavior of the pull-down notification menu to fit your workflow.
Verdict: It’s a beast of a phone with genuinely useful AI tools. But if you want total control over your home screen layout, Samsung’s stubborn UI limits are still a frustrating hurdle.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 29, 2026
Posted by: Rina21
[This review was collected as part of a promotion.] I truly enjoy my device. I'm not really equipped with AI tools, but I have no problems with my gaming or streaming.
I have as of late been receiving video calls just out the blue. It would be great to have better protection from spam calls.
Over all a very awesome phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung oh samsung
on June 29, 2026
Posted by: AMOLEDLOVER
[This review was collected as part of a promotion.] I had an S9 before this and it was working almost fine, it survived a lot. The S25 ultra was actually so crazy and technologically so much more advanced. It was the first time I tried a 120hz screen, the first AMOLED I tried and it was so great, whenever I use 60hz now it pains me.
My phone can run any mobile game and its 6.9 inches so I comfortably binge watch YouTube and Netflix.
The battery life lasts me two days with heavy use and maximum battery protection on.
Galaxy AI has been so helpful in many ways, you should try it yourself. I use samsung health a LOT. Also, two days ago I remembered I needed a passport size photo ASAP, with a white background. Galaxy AI took my selfie and perfectly erased and modified the background.
My phone can run any mobile game and its 6.9 inches so I comfortably binge watch YouTube and Netflix.
The battery life lasts me two days with heavy use and maximum battery protection on.
Galaxy AI has been so helpful in many ways, you should try it yourself. I use samsung health a LOT. Also, two days ago I remembered I needed a passport size photo ASAP, with a white background. Galaxy AI took my selfie and perfectly erased and modified the background.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Coming from a galaxy note 9. A world of difference
on June 29, 2026
Posted by: Giveme5
[This review was collected as part of a promotion.] Everything I do on this phone is seamless and easy. I stream, game, work and use it for tasks constantly. Simplifies my life and helps keep me organized and efficient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on June 29, 2026
Posted by: Love48
[This review was collected as part of a promotion.] This phone has great storage and I play my games, shop and watch movies, as well as take photo's and text with no issues and the AI features are awesome.
Value
5
Written by a customer while visiting Samsung US