Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(30,121 Reviews)
Rating breakdown 30,121 reviews
5 Stars
25,786
4 Stars
3,400
3 Stars
585
2 Stars
165
1 Star
185
86%of customers recommend this product.
(
1,138 out of
1,329)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Is It Still Ultra?
on February 25, 2025
Posted by: SammyFan76
[This review was collected as part of a promotion.] I would really like to give the latest flagship from Samsung the S25 Ultra 5 stars but unfortunately I can't. Here are my reasons for my review: Removal of a feature like Spen Bluetooth capability without a replacement feature such as larger battery or some cool new addition is unacceptable for us Ultra users. Next is Now Brief for me the only useful thing I've found is Samsung Health stats like Energy score, and sleep. I am hopeful to see more app developers jump on board and make this feature more useful. The last thing is the phone Qi2 compatible but does not have the built in magnets which to me is a lost opportunity. I do enjoy the updated design, flat edges, anti reflective screen, all day battery, integration with other Samsung products is seamless like Galaxy Watch Ultra, Galaxy Ring, and Buds3Pro. While I am not a big AI user I am greatful the features are there when needed to help with tasks like composing emails, summarizing my notes, and the suite of photo AI features such as Sketch to Image and Generative Edit. I almost forgot to mention the Qualcomm Snapdragon 8 Elite for Galaxy can take any task I throw at it and gaming is enjoyable on this device moreso than my previous S24 Ultra.
I would recommend this phone to anyone coming from older S devices such as S21-S23.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A major step forward.
on February 25, 2025
Posted by: Doggiedaddy1
[This review was collected as part of a promotion.] Camera & zoom are crystal clear. Upgraded processors optimize for more than adequate battery life. AI is a major improvement over/for assistants (Gemini, Bixby). Now brief makes sure I don't miss anything. Lightning speed even at the most intense settings.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Latest and Greatest
on February 25, 2025
Posted by: BleedingEdgeTechie
[This review was collected as part of a promotion.] The seamless actions across apps make the experience smooth and allows a simplified and easy use of AI in my daily life. So gald I upgraded!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone
on February 25, 2025
Posted by: Jaysphone
[This review was collected as part of a promotion.] Awesome camera and air is incredible support. Find anything with ease and it's the best tool. No need for a pc
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product, service, and deals
on February 25, 2025
Posted by: WmHawaii808
[This review was collected as part of a promotion.] Not only is this a great product. The service provided through online chat and the deals given for trading in an old device is better than alot of companies out there. I would recommend to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Device
on February 25, 2025
Posted by: CMATHERS1
[This review was collected as part of a promotion.] I have come from the S21 Ultra. The added features, hardware advances, and AI support truly pushes this phone above the rest. I have been impressed with the the added galaxy watch interaction as well. Definitely a step up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Welcome To The New Galaxy
on February 25, 2025
Posted by: Dewaynes1105
[This review was collected as part of a promotion.] Love the sleekness of the phone. Very vivid screen with the anti reflective coating. Amazing battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung did us loyal customers dirty
on February 25, 2025
Posted by: DisabledTechGuru
[This review was collected as part of a promotion.] After being a loyal Samsung customer since the introduction of the Note series, I can officially say that I'm done with Samsung after they removed the Bluetooth capabilities from the spen. As someone who disabled, I depend on the spen to take pictures when I'm but physically able to get to my phone and take the picture. This is a huge slap in the face to those of us with disabilities and I will no longer celebrate Samsung's inclusivity In the disabled community because they have OFFICIALLY shown us the door. I will but be buying another Galaxy flagship phone until the Bluetooth capabilities are added back to the spen.
Value
1
Response from Samsung USBy R&R Team, March 3, 2025
Hello DisabledTechGuru, we are grateful to you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how valuable specific functionality of your device are to you every day. We would love to help you discover the changes int he functionality, and ways you can continue to use your camera without the device directly in hand. We have provided a link to an article to help you with the features of the redesigned S Pen. We have also provided a link to the full device manual to help you discover the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US