Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,248 Reviews)
Rating breakdown 26,248 reviews
5 Stars
22,510
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Great Device for Everyday Use
on June 11, 2026
Posted by: GalaxyBoy
[This review was collected as part of a promotion.] I've been using this Samsung device every day for work, entertainment, and staying connected, and it has been a great experience so far. The performance is smooth, apps open quickly, and the battery easily lasts through my daily routine.
One feature I've enjoyed the most is Galaxy AI. It makes simple tasks more convenient and helps save time throughout the day. Whether I'm searching for information, organizing things, or just using my phone for everyday activities, it adds a nice level of convenience.
I also use this device for streaming videos, browsing the web, taking photos, and keeping up with school and work tasks. The display looks excellent, and everything feels responsive and reliable.
Overall, this is a well-rounded device that fits naturally into my daily life and has made many everyday tasks easier and more enjoyable.
One feature I've enjoyed the most is Galaxy AI. It makes simple tasks more convenient and helps save time throughout the day. Whether I'm searching for information, organizing things, or just using my phone for everyday activities, it adds a nice level of convenience.
I also use this device for streaming videos, browsing the web, taking photos, and keeping up with school and work tasks. The display looks excellent, and everything feels responsive and reliable.
Overall, this is a well-rounded device that fits naturally into my daily life and has made many everyday tasks easier and more enjoyable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Phone!
on June 11, 2026
Posted by: AlliBobah
[This review was collected as part of a promotion.] I love using my phone for taking pictures and playing games!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I upgraded from a Galaxy S21...
on June 11, 2026
Posted by: MADmade
[This review was collected as part of a promotion.] What's Galaxy AI?? Is it even a detectable feature? ...so seamless that it just fits, no questions asked... 🤔
My Galaxy S25 Ultra is a fantastic piece of equipment! I was pretty impressed with my Galaxy S21 - at the time of upgrade, it was 5yrs old! - but this model with the upgrade in pretty much every category, add the S-pen, without too much of a size increase, is a very pleasing investment!
Already, I have made duplicatable hand drawn labels for my small batch food items (popcorn and legume sprouts), I have designed a running theme image for a new youtube music playlist with the assistance of Google Gemini AI [you're next, Galaxy AI!], I have had fun playing with pictures I have taken myself, upgrading them to strange Art Decco cartoons and even a make-believe action figure of Yours Truly! wait, what??! (yeah, seriously...!)
Having been born in 1974 (go, Tigers!), I am a little slow to warm to the digital age, most often feeling most comfy with a pen and paper. My Galaxy S25 Ultra has made my transition to a tech-altered state a bit smoother. My willingness to engage in the features offered is less timid, which allows me an enriched experience that I otherwise would be sadly missing out on.
I lacked a true sense of discovery for Samsung specific technology over the past 5yrs, a hurdle of hesitancy I hope to clear over the next few months. I'm only now starting to understand how the individual blades of cutting edge of tech development can augment, not hinder, each other.
My Galaxy S25 Ultra is a fantastic piece of equipment! I was pretty impressed with my Galaxy S21 - at the time of upgrade, it was 5yrs old! - but this model with the upgrade in pretty much every category, add the S-pen, without too much of a size increase, is a very pleasing investment!
Already, I have made duplicatable hand drawn labels for my small batch food items (popcorn and legume sprouts), I have designed a running theme image for a new youtube music playlist with the assistance of Google Gemini AI [you're next, Galaxy AI!], I have had fun playing with pictures I have taken myself, upgrading them to strange Art Decco cartoons and even a make-believe action figure of Yours Truly! wait, what??! (yeah, seriously...!)
Having been born in 1974 (go, Tigers!), I am a little slow to warm to the digital age, most often feeling most comfy with a pen and paper. My Galaxy S25 Ultra has made my transition to a tech-altered state a bit smoother. My willingness to engage in the features offered is less timid, which allows me an enriched experience that I otherwise would be sadly missing out on.
I lacked a true sense of discovery for Samsung specific technology over the past 5yrs, a hurdle of hesitancy I hope to clear over the next few months. I'm only now starting to understand how the individual blades of cutting edge of tech development can augment, not hinder, each other.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on June 11, 2026
Posted by: Steve6972
[This review was collected as part of a promotion.] This phone has galaxy AI that learns from your activity to better understand your commands it learns your patterns quickly and gives spot on answers and results are lightning fast as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 11, 2026
Posted by: Bigbird
[This review was collected as part of a promotion.] Great phone, could use a shot for sd card but otherwise great. Extremely durable. I'm really hard on phone and haven't had a Crack. Fingers crossed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Example: This product is okay
on June 11, 2026
Posted by: Hopeiwin
[This review was collected as part of a promotion.] Galaxy AI is okay. Is that it?,...................
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Unsatisfied
on June 11, 2026
Posted by: Lex1xx
[This review was collected as part of a promotion.] Going from a S22 ultra to the 25 ultra ultimately left me feeling very unpleased.
I can say that as far as the "AI" goes with the s25 ultra has been very helpful in plenty of areas, but in all honesty; ive been thinking about "downgrading" back to the s22 ultra when my contract is up..
I can say that as far as the "AI" goes with the s25 ultra has been very helpful in plenty of areas, but in all honesty; ive been thinking about "downgrading" back to the s22 ultra when my contract is up..
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hi there Lex1xx, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know our customers have a range of different needs and wants from their chosen device, and we are pleased to hear that you have found the features of Galaxy AI helpful. Without knowing what features may not be aligning to your preferences, we have provided links to the complete manual and the Samsung Support Team to help you have the best possible experience with your device, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
WOW....LOVE, LOVE THIS PHONE!
on June 11, 2026
Posted by: S25UltraLover
[This review was collected as part of a promotion.] Upgrading from a Note 9 to the S25 Ultra (1 TB) was the best thing I could have ever done.
The screen size / shape are perfect for my eyesight & the phone fits easily in my hand.
The number one feature I require is the stylus, due to the precision necessary for my job.
The camera takes amazing photos & with Galaxy AI enhancement it pushes them over the top.
In my opinion, the S25 Ultra is the best cell phone on the market!!
Value
5
Written by a customer while visiting Samsung US