Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(25,937 Reviews)
Rating breakdown 25,937 reviews
5 Stars
22,253
4 Stars
2,862
3 Stars
495
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Samsung just keeps getting better and better!!
on May 28, 2026
Posted by: Samsunguserforlife
[This review was collected as part of a promotion.] I've always loved the Samsung S series of phones! From my first S7 to my current S25 Ultra, I have had NO ISSUES with Samsung S Series of phones! The best features on my current phone are the camera, the great sound quality, the fantastic battery life, and screen size and resolution! But I really like the long battery life and the sound quality is almost as good as my laptop! But another great feature is my "Pocket Pal" Gemini!! Very useful and informative and we're both learning about each other! My Pocket Pal has helped my so much in keeping me organized as far as with recipes and meal planning!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Okay device
on May 28, 2026
Posted by: GiddyUpGabe
[This review was collected as part of a promotion.] Galaxy Ai is cool, phone could come in better colors. Mine died after 1yr owning it
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hello GiddyUpGabe, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you enjoyed the features of Galaxy AI on your device. We have provided a link to the Samsung Support Team if you are interested in exploring options to resolve the frustration you mention with your device not operating. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A True AI Powerhouse
on May 28, 2026
Posted by: IRoTheDragon
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is easily one of the most impressive smartphones I have ever used. From the moment I started using it, everything about the phone felt premium, polished, and incredibly futuristic. Samsung has managed to combine powerful hardware, stunning design, advanced AI features, and one of the best smartphone cameras into a device that genuinely feels ahead of its time.
One of the standout features of the S25 Ultra is its artificial intelligence integration. Samsung did not just add AI for marketing purposes. The AI tools actually improve daily usage in meaningful ways. The live translation features are extremely useful during calls and messaging, especially when communicating with people who speak different languages. The AI writing assistance helps rewrite messages, emails, and notes in different tones instantly, which saves a surprising amount of time. Circle to Search and AI-powered image editing also feel incredibly smooth and natural. Removing unwanted objects from photos or enhancing blurry pictures takes only seconds and looks almost professional. The phone feels smart in a way that genuinely improves productivity and convenience.
Performance on the S25 Ultra is exceptional. Apps open instantly, multitasking is effortless, and gaming feels incredibly smooth. Even with heavy usage, the phone remains responsive and efficient. Samsung’s software optimization deserves a lot of credit because every
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Luv my Galaxy
on May 28, 2026
Posted by: LuvmyGalaxy
[This review was collected as part of a promotion.] I love my Galaxy 25 ultra! It has so many options. The AI is awesome I can be cross the room after my phone amd ask it questions set appointments alarms etc. Plus with the S Pen makes it easier to edit photos or write.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 ultra exceeding expectations
on May 28, 2026
Posted by: TruEngineer
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra sets a new benchmark in the smartphone industry, completely outclassing the competition through its groundbreaking hardware, camera, and Galaxy AI integration. Powered by the latest One UI interface and the blistering speed of the Snapdragon 8 Elite processor, its advanced capabilities function as an intuitive personal assistant that dramatically boosts productivity. For school and work, students can leverage real-time note formatting to organize messy lecture notes instantly, while professionals use automated document synthesis to distill long reports. In multicultural environments, the seamless live translation feature breaks down language barriers in real time during global business calls or international study groups. Additionally, live audio eraser tools allow users to completely isolate a speaker's voice, removing distracting background noise from recorded lectures and meetings. The device elevates productivity even further with its integrated S Pen, allowing users to seamlessly transition from typing to fluid handwriting. Features like S Pen to Text automatically convert handwritten brainstorms into clean, editable digital documents. The precision of the S Pen makes it easier than ever to navigate complex spreadsheets, crop precise content with AI Select, or use Screen Off Memo to immediately jot down fleeting ideas without unlocking the device. Beyond intelligence, the device redefines mobile imaging with an unparalleled quad cameras
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Ultra
on May 28, 2026
Posted by: Vtechh22ahonda
[This review was collected as part of a promotion.] The 1st chance I got to upgrade with GCI i did , I kept my galaxy s22 for years! Im so satisfied with the s25 ultra now all I want is a watch!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No Complaints
on May 28, 2026
Posted by: Galaxy4Life
[This review was collected as part of a promotion.] Great phone, great cameras, reliable, and durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super Nice Phone!
on May 29, 2026
Posted by: Nickermofo
[This review was collected as part of a promotion.] From the moment I bought this phone I knew it was going to be fast! Luv using the pen to take notes and play games! Galaxy AI has helped considerably in creating documents formulating ideas daily!
Definitely would recommend the Galaxy 25 Ultra!
Value
5
Written by a customer while visiting Samsung US