Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(25,897 Reviews)
Rating breakdown 25,897 reviews
5 Stars
22,220
4 Stars
2,855
3 Stars
495
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Very durable with lots of storage
on May 26, 2026
Posted by: Wolfiebutterfly16
[This review was collected as part of a promotion.] I use my phone daily between work, gaming, and social networking for which it has lasted very well. Can't count the number of times I drop my phone and it still has not cracked the screen. Plus with the amount of dog photos I take, or screenshots I never delete and I've yet to run out of storage.
I haven't really utilized much if the Galaxy AI to form much of an opinion on it yet. But overall this phones been a sturdy generally fast phone. I'm sure I'll probably upgrade in the next year, love staying up to date on phones, but I'll never switch from an android
I haven't really utilized much if the Galaxy AI to form much of an opinion on it yet. But overall this phones been a sturdy generally fast phone. I'm sure I'll probably upgrade in the next year, love staying up to date on phones, but I'll never switch from an android
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung S25 Ultr is a lifesaver for me.
on May 26, 2026
Posted by: LookNoMore
[This review was collected as part of a promotion.] I have significant vision and hearing deficits, so I ordered the Samsung Galaxy S25 Ultra hoping the increased screen quality would help me to see things I would otherwise miss. It was the perfect choice and I couldn't be happier because the picture clarity is so much more than I had hoped for.
What I didn't know is that the Galaxy S25 Ultra also seemlessly connects with my hearing assist devices and local emergency public address systems for the hearing impaired. I receive constant help from the Galaxy S25's integrated technology. Among the features that I use is the choice to have my phone calls and other conversations instantly transcribed. No more having to ask others to repeat themselves or missing out on important conversations altogether.
I can even receive emergency alerts tailored for my specific needs. And if I am ever in danger, I can effortlessly and instantly broadcast my my need and location to whomever I have chosen.
I also use the Galaxy AI to edit photographs to eliminate the unplanned photobombers, adjust the coloring or cleanup old, fading pictures that would otherwise be lost to time.
Everyday, as I use my Galaxy S25 Ultra and it's built-in AI, I find new features that I can't imagine living without. It doesn't just allow me to see the world, it allows me to hear and be a part of it, as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love how much you can customize
on May 26, 2026
Posted by: Lesliedann
[This review was collected as part of a promotion.] I use it for watching videos and listening to music. The volume is incredible
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on May 26, 2026
Posted by: XoAlyciaxo
[This review was collected as part of a promotion.] My favorite features are the Galaxy AI features. Technology has advanced so much and i love what I can do from the palm of my hand. I love the search Galaxy AI options that help you find anything you circle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on May 26, 2026
Posted by: XoAlyciaxo
[This review was collected as part of a promotion.] My favorite features are the Galaxy AI features. Technology has advanced so much and i love what I can do from the palm of my hand. I love the search Galaxy AI options that help you find anything you circle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
bluetooth sPen missing
on May 26, 2026
Posted by: StefanoM
[This review was collected as part of a promotion.] Galaxy AI is fine but it's unacceptable that the sPen lost the bluetooth.
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hey there StefanoM, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when features you have used in the past have been changed on your new device. We have provided a link to an article to help you with the redesigned features of your S Pen. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Camera and battery life
on May 26, 2026
Posted by: Honest
[This review was collected as part of a promotion.] This device has great camera and battery life. Pictures are coming HD either beautiful color pallets. Highly recommended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on May 26, 2026
Posted by: XoAlyciaxo
[This review was collected as part of a promotion.] My favorite features are the Galaxy AI features. Technology has advanced so much and i love what I can do from the palm of my hand. I love the search Galaxy AI options that help you find anything you circle.
Value
5
Written by a customer while visiting Samsung US