Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(25,935 Reviews)
Rating breakdown 25,935 reviews
5 Stars
22,251
4 Stars
2,862
3 Stars
495
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
This product has the most wonderful features ever.
on May 25, 2026
Posted by: Richard
[This review was collected as part of a promotion.] This device helps me set alarms and measures how many calories and amount of water I've taken in, in a day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An Absolute Masterpiece of Innovation and !Perform
on May 25, 2026
Posted by: ALI3388
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is an incredible device that has completely transformed my daily routine. The Galaxy AI features are exceptionally smart and intuitive, making work and productivity seamless. Its display is stunningly bright and crisp, which makes watching movies and gaming an absolute pleasure. The camera quality is outstanding, capturing professional-grade photos and videos in any lighting condition. Additionally, the battery life easily lasts all day even with heavy use. It is truly the ultimate smartphone experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on May 25, 2026
Posted by: GalaxyGyrl
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra daily for both work and personal life, and it has honestly made staying organized so much easier. One of my favorite features is the built-in Google AI integration. I use it constantly to summarize emails and notes, help draft messages faster, organize my thoughts, and quickly search or circle items on my screen without switching apps.
As someone who manages a busy schedule, the AI tools save me time throughout the day. I can multitask more efficiently, keep up with work communication, and handle personal tasks all from one device. The camera quality is incredible, the battery lasts all day, and the screen is perfect for watching videos, reading documents, and working on the go.
The Galaxy S25 Ultra feels less like just a phone and more like a personal assistant that helps simplify my everyday life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone!!
on May 25, 2026
Posted by: Pwalt2
[This review was collected as part of a promotion.] I love my phone!! I use galaxy ai all the time in my searches and it is soooo helpful!! It has helped me with a lot of different things. I recently bought a printer and it helped me through the process. It also helps me organize my thoughts all the time. Very helpful with my ADHD.
The only thing I dont like is I can't do voice to text when texting.
The only thing I dont like is I can't do voice to text when texting.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No other phone for me
on May 25, 2026
Posted by: Bestgalaxy2
[This review was collected as part of a promotion.] Love the camera and other phone features. AI features are also a plus
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra!
on May 25, 2026
Posted by: Geronimone
[This review was collected as part of a promotion.] Galaxy AI has been a major life saver in my daily life! It's so simple & easy to use whenever I need that extra assistance to finding things out whether is a location, an item, calling someone, or sending a text. As tech keeps improving so do the galaxy phones & it's so convenient!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is built tough and is reliable
on May 25, 2026
Posted by: Bluntedxd
[This review was collected as part of a promotion.] I love the galaxy A.I. features, I do mainly use my s25 ultra for gaming and photos, occasionally I stream TV shows
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I Expected More.
on May 25, 2026
Posted by: Tom123
[This review was collected as part of a promotion.] I have had Samsung phones all the way back to the very first Galaxy. The Samsung Galaxy with the 2Gb chip that had Avatar on it was my first smartphone. I've had a phone with S pen all the way back to the S20 Ultra. I do like my S25 Ultra. I only give 3 stars because the updates have messed with my settings over the 18 months or so. When I push the volume down button all the way, the phone stays in vibrate. In order to mute it completely for sleep time, I have to do a 5 touch process using settings. My battery life with its notification bar icon is erratic and often unreliable. This seems to have become worse since the advent of the S 26 series. This S 25 Ultra is the first phone that I've used to access Galaxy AI. In fact, I've never used any AI until the last 4 months or so. I have found Galaxy AI to be very helpful for researching information. I am using Galaxy AI more frequently every day. Thank you for your attention. Have a good day.
Value
3
Response from Samsung USBy R&R Team, June 1, 2026
Hi there Tom123, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to the complete manual for your device to help you adjust the settings to best align to your needs. We have also provided a link to the Samsung Support Team to assist you further in the instances where the settings may be changing without prompt. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US