Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,129 Reviews)
Rating breakdown 20,129 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
My mini baby portable computer!
on September 6, 2025
Posted by: Iverdan02
[This review was collected as part of a promotion.] More like my hand sized fun-sized laptop!
This phone is an absolute beast—in the best way possible. The display is so crisp and vibrant it feels like holding a mini movie theater, and the AI features? Mind-blowing. I’ve got a personal assistant in my palm that can juggle apps, organize my life, and even help me write smarter texts. The camera setup is next-level—every shot looks like it came from a pro studio, even when I’m just snapping pics of my dog in pajamas.
This phone is an absolute beast—in the best way possible. The display is so crisp and vibrant it feels like holding a mini movie theater, and the AI features? Mind-blowing. I’ve got a personal assistant in my palm that can juggle apps, organize my life, and even help me write smarter texts. The camera setup is next-level—every shot looks like it came from a pro studio, even when I’m just snapping pics of my dog in pajamas.
The S Pen is still here and still magical, perfect for doodling, note-taking, or pretending I’m signing autographs. Battery life? It’s like it sips power instead of guzzling it. And the design—sleek, comfy, and finally ditching those boxy corners for something that actually fits in my hand.
Samsung nailed it. This isn’t just a phone—it’s a tech symphony. Bravo.
Value
5
Response from Samsung USBy R&R Team, September 12, 2025
Hey there Iverdan02, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are so pleased with the features and capabilities of your device. We hope you'll reach out to us again if any questions arise as you continue using your device, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone great camera super solid and way more
on October 12, 2025
Posted by: 88ways
[This review was collected as part of a promotion.] Sick as f galaxy ultra is way more solid than my 23 ultra! Better screen better build better camera love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my galaxy
on November 19, 2025
Posted by: AMPerry
[This review was collected as part of a promotion.] Im loving my ultra. I've actually started using Galaxy AI to help make new logos for my job and the s pen is awesome for helping edit.
Value
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey AMPerry, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are enjoying the usage of your phone, and finding Galaxy AI helpful for creating artwork for your job. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone with an awesome camera system!
on December 5, 2025
Posted by: MikeinLockport Illinois
from Lockport IL
Expertise:Expert
I really like this phone. I have had it for 14 months now and use it for work, phone calls, and taking awesome pics and video. The camera just amazes me. I get such great pics of the moon and objects very far away. Great closeups too! Battery usually lasts me all day with intense usage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Layla
Expertise:Intermediate
Verified Purchase:Yes
Love it already!! Battery life is great. Alot of cool new features. The jade green colour is very beautiful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Joey F
from Upstate NY
Expertise:Expert
Verified Purchase:Yes
The Samsung Galaxy S25 Ultra 512 GB in Jet Black has been an awesome experience for me, delivering a premium feel that’s both smooth and powerful in everyday use. I love the sleek and understated Jet Black finish, and the display is incredibly bright and sharp, making everything from streaming to daily tasks feel polished. Performance, Battery life, and the overall user experience has been great, and getting this phone at such a huge discount has made it an incredible value to me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 30, 2025
Hello there Joey F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so amazed with the feel and usage of your new device. We have shared links to resources to help you fully explore your new device, best align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
No real significant difference from my 22 ultra...
on January 21, 2026
Posted by: JAWIL
from Utah
Expertise:Intermediate
Verified Purchase:Yes
battery is not much better, functionality is no better
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, January 22, 2026
Hi there Jawil, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations. We have provided a link to the complete manual for your device to help you discover all of the enhanced capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team if you have questions about your device, or believe it is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: C Williams
from California
Expertise:Expert
Verified Purchase:Yes
It's extremely slow to open apps, even on wifi. I have to close them out a bunch of times to get it to open, and i dont have very much downloaded on it yet.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, January 22, 2026
Hi C Williams, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided links to troubleshooting guides to help you maximize the speed, and recommend beginning with the refresh rate of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Samsung Community
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US