Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(25,987 Reviews)
Open Ratings Snapshot
Rating breakdown 25,987 reviews
5 Stars
22,296
4 Stars
2,867
3 Stars
497
2 Stars
151
1 Star
176
86%of customers recommend this product. 
(
1,132 out of 1,319
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
This product is great but ...
on May 25, 2026
Posted by: Marie57
[This review was collected as part of a promotion.] Every thing on this phone is great. From galaxy AI to great pictures and volumes. The only thing that bothers me about this phone is that the shutter for the camera goes crazy when I want to take a picture and have to zoom in in order for the shutter not to go crazy.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Always love Samsung Galaxy Phones
on May 25, 2026
Posted by: candysan
[This review was collected as part of a promotion.] This is our 3rd Samsung Galaxy phone. I upgrade about every 2 years. Camera is one of my favorite features. Photos and videos look amazing. Stability is great too. Love the storage. I don't use the Galaxy AI but I'm sure it's helpful to some. I'm against AI but all the other features are great.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It works excellent no issues
on May 25, 2026
Posted by: Mannyfresh8
[This review was collected as part of a promotion.] It takes really good photos. I like the way the processor is a 16 Ram. I love to multi-task. I love using the pen on the s twenty five, and if they decide to make it a little bit more memory, it's worth it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It is a great Phone, great camera and feutures.
on May 25, 2026
Posted by: Yofo17
[This review was collected as part of a promotion.] Everything within the phone is great, only the SPen feutures kind of threw me off.
It is the only think i don't use
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung is the best in the market.
on May 25, 2026
Posted by: NicaLove
[This review was collected as part of a promotion.] I have own Samsung since my teenage years. I never thought about having another phone. Samsung isn't just a phone to me. It's apart of my history and life.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my Phone
on May 25, 2026
Posted by: Hames21
[This review was collected as part of a promotion.] I use my phone for streaming and watch a lot of movies and sports on it and it nevers lets me down. Great battery life and awesome overall features.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I LOVE MY SAMSUNG GALAXY ULTRA S25
on May 25, 2026
Posted by: Geminix14
[This review was collected as part of a promotion.] Im a Samsung person. When it comes to choosing an android phone! I love all the newest features each phone has to offer every 2 to 4 years when I upgrade! The camera and videos are so clear! My granddaughter tried the AI feature and it was amazing! Samsung has me hooked on their products
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Been keeping the product awesome.
on May 25, 2026
Posted by: Viflyerusvi
[This review was collected as part of a promotion.] I've been a long time Samsung user and this among other phones has always been awesome. The addition of Galaxy AI really makes the phone pop and gives me a whole lot of usage.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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