Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,017 Reviews)
Rating breakdown 26,017 reviews
5 Stars
22,321
4 Stars
2,872
3 Stars
497
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Great Product with low durability
on May 25, 2026
Posted by: SamsungDude27
[This review was collected as part of a promotion.] I use my phone as a camera to take pics and videos of kids. I bought it right before my second child was born but it hasn't really lasted. The s pen is long gone and the latch on it didn't really keep it in, I rarely used it so I never replaced it. Also, the camera malfunctions when I go to 0.5x zoom.
Beyond that a great product that has a bunch of features I almost never use, especially the AI. Beyond editing photos I dont use it.
Beyond that a great product that has a bunch of features I almost never use, especially the AI. Beyond editing photos I dont use it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: Tazzer
[This review was collected as part of a promotion.] It is one of the best phone that I've ever owned. It has ton apps and features .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Had it for one year
on May 25, 2026
Posted by: GalaxyGoat
[This review was collected as part of a promotion.] Good battery, good camera, very durable, and i use Gemini feature a lot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Had it for one year
on May 25, 2026
Posted by: GalaxyGoat
[This review was collected as part of a promotion.] Good battery, good camera, very durable, and i use Gemini feature a lot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy will always be my favorite
on May 25, 2026
Posted by: Bilal2026
[This review was collected as part of a promotion.] I've used Samsung Galaxy phones as far back as I can remember starting with my first Samsung Galaxy Note 3 which I still have until now and i fell in love with Samsung because of the multiplicity and features as well as the ability to personalize the home screen and the ability to add widgets.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra is perfect in every way
on May 25, 2026
Posted by: Major1
[This review was collected as part of a promotion.] The phone is the best I have ever had. Would recommend to everyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Why the Galaxy S25 Ultra is Samsung’s Best Phone
on May 25, 2026
Posted by: AlexfromCalifornia619
[This review was collected as part of a promotion.] As a long-time Samsung user, I can confidently say the Galaxy S25 Ultra is the absolute best phone the company has ever made. It’s a total powerhouse that excels exactly where I need it to: raw performance and incredible battery life.
This phone handles intensive mobile gaming without breaking a sweat. Demanding titles like Genshin Impact, Honkai: Star Rail, and Zenless Zone Zero run buttery smooth at max settings with zero stuttering or overheating. Even playing Pokémon GO outdoors under the bright sun is flawless; the screen is perfectly readable, and the constant GPS tracking doesn’t lag or throttle the phone.
The battery life is nothing short of insane, easily surviving my heaviest days:
-I stream podcasts back-to-back for hours to get through my shifts. With past phones, I’d be hunting for a charger by mid-afternoon. The S25 Ultra breezes through the entire workday with plenty of juice to spare.
-I stream podcasts back-to-back for hours to get through my shifts. With past phones, I’d be hunting for a charger by mid-afternoon. The S25 Ultra breezes through the entire workday with plenty of juice to spare.
-Anyone who spends a long day at the Orlando Disney Parks knows how fast park apps, photos, and the Florida heat will drain a battery. With this phone, I can rope-drop a park, take pictures, and use the apps all day long, easily making it to the evening fireworks without ever touching a portable power bank.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
GREAT but...
on May 25, 2026
Posted by: RonC1234
[This review was collected as part of a promotion.] I love my S25 bit right now it doesn't seem to be holding a charge very long.
Value
3
Response from Samsung USBy R&R Team, May 28, 2026
Hi there RonC1234, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable the lasting battery life of your device is to you every day, and we would love to help you with this experience. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US