Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,031 Reviews)
Rating breakdown 26,031 reviews
5 Stars
22,333
4 Stars
2,874
3 Stars
497
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
This product has a great camera and great features
on May 25, 2026
Posted by: MamaBear92
[This review was collected as part of a promotion.] I have the s25 ultra and I love it. The battery doesnt seem to be as great as it could be. I love the pen and the camera. Everything works fast and just an overall good phone. I do miss my memory card, I prefere it over the cloud.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on May 25, 2026
Posted by: DomHoll
[This review was collected as part of a promotion.] I've had my phone for over a year and it works like it did on day one. I'm always learning about different features of my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung device I've used
on May 25, 2026
Posted by: Mnidj34
[This review was collected as part of a promotion.] Whether for work or play, my s25 ultra has all day battery life and I consider myself a moderate heavy user. Inside pictures are respectable but the device shines with outdoor natural lighting. Saturation in the photos are noticeable but not totl the extent where it's over saturated. Too many features and options? Yes, but there is plenty of r different ways to do things where you can pick and choose which features suit you best. I've had many iphones and Samsung's including the the s3,s5, note 2, note 5, and note 7. Was a pixel user but did miss the customization of the Samsung and touchwiz/one ui
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung camera is the best all round.
on May 25, 2026
Posted by: Sam3310
[This review was collected as part of a promotion.] Photos and videos are amazing. I use the AI feature for making content for my work. Cleaning up background of photos is so easy. I watch alot of soccer on my device the screen is great for it. I also mirror onto my Samsung tv its so easy to use this feature. My phone is like a part of me making planning days and weeks so simple
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful Phone with Useful AI Features
on May 25, 2026
Posted by: 11spatel11
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra for work, travel, photography, and entertainment, and overall it has been a very solid experience. The display quality is excellent, performance feels fast, and the battery comfortably lasts through most of my day. The camera system performs really well, especially for zoom and low-light shots.
I’ve also been using Galaxy AI features for quick writing assistance, search, and photo editing, which are convenient in daily use. That said, some AI features feel more useful than others depending on how often you actually use them.
The phone is premium and feature-packed, although it is on the heavier side and takes some time to fully explore everything it offers. Overall, it’s a strong device for productivity and media consumption.
I’ve also been using Galaxy AI features for quick writing assistance, search, and photo editing, which are convenient in daily use. That said, some AI features feel more useful than others depending on how often you actually use them.
The phone is premium and feature-packed, although it is on the heavier side and takes some time to fully explore everything it offers. Overall, it’s a strong device for productivity and media consumption.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product is great
on May 25, 2026
Posted by: Benjamin
[This review was collected as part of a promotion.] Could use less sharp corners as it digs into your hand at times. Battery isn't so great. And camera lenses are poorly/ cheaply made.
Value
3
Response from Samsung USBy R&R Team, May 28, 2026
Hi Benjamin, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not meeting your expectations. We have provided links to resources to help you maximize the battery life of your device. We have also provided a link to the Samsung Support Team if you are experiencing frustrations with the camera lenses of your device, or are in need of a repair. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best out there
on May 25, 2026
Posted by: Infamous
[This review was collected as part of a promotion.] The best phone out there with the galaxy AI to help you do things & projects on your phone with ease..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: RaftyVzla
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra has honestly been one of the best phones I’ve ever owned.
It helps me in every area of my life. I can spend time with my family, take amazing pictures, save memories, and stay connected with relatives who live far away. At the same time, it has become an incredible work tool for me.
In my day-to-day job, I use it constantly to take high-quality photos, improve designs using the built-in AI features, research new concepts, organize tasks, and optimize work processes. The productivity tools and AI integrations on this phone are on another level.
I’ve owned many Samsung phones over the years and upgraded several flagship models, but the additions and improvements on the S25 Ultra are some of the best Samsung has ever done.
For me, this phone is a solid 10/10.
Value
5
Written by a customer while visiting Samsung US