Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,281 Reviews)
Rating breakdown 26,281 reviews
5 Stars
22,539
4 Stars
2,908
3 Stars
506
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Beast of a device.
on May 30, 2026
Posted by: CorHester
[This review was collected as part of a promotion.] One thing about the galaxy s 25 ultra;
You will never have a cracked screen. I don't know what kind of gorilla glass they're using for this device, but it is tough!! The most durable device I've ever had. I love the Galaxy AI features that the new UI 8.5 software update has ushered in. Because I utilize my cameras I am able to alter the pictures I take with ease and I'm able to be more creative with my images.
Overall the Samsung Galaxy S 25 ultra is a solid device in so many ways, and I am looking forward to future Galaxy devices.
You will never have a cracked screen. I don't know what kind of gorilla glass they're using for this device, but it is tough!! The most durable device I've ever had. I love the Galaxy AI features that the new UI 8.5 software update has ushered in. Because I utilize my cameras I am able to alter the pictures I take with ease and I'm able to be more creative with my images.
Overall the Samsung Galaxy S 25 ultra is a solid device in so many ways, and I am looking forward to future Galaxy devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on May 30, 2026
Posted by: Hoodrich52
[This review was collected as part of a promotion.] Its great for everything to on a phone plus its high speed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone (s)
on May 30, 2026
Posted by: UltraRox
[This review was collected as part of a promotion.] I use this phone for everything! From online purchases to banking. I also use the AI feature regularly. It surely makes life easier. I love this phone so much that I bought two for myself!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25
on May 30, 2026
Posted by: NicciSee
[This review was collected as part of a promotion.] One of the best phones I've ever had!I had the 23, 24 and 25. I will getting the 26.
The camera is amazing! No other phone compares to this one.
The camera is amazing! No other phone compares to this one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i ever had
on May 31, 2026
Posted by: Jignesh
[This review was collected as part of a promotion.] S25 ultra is blazing fast. Display is gorgeous. Cameras are 7/10. Software 10/10.Batery lasts long time 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Second Samsung phone& the biometrics don't work
on June 2, 2026
Posted by: Alyssa242424
[This review was collected as part of a promotion.] I had the s24 ultra and the Biometrics specifically the fingerprint sensors quit working and there is no way to get it fixed so I upgraded and I am still paying payments on the s25 ultra and now that by metric system in fact did quit working as well. I am debating switching even though I have been Samsung loyal now for the past 15 years.
Value
3
Response from Samsung USBy R&R Team, June 3, 2026
Hi there Alyssa242424, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the security of your device is to you, and wanting to be able to unlock this device with ease. We have provided a link to an article to help you troubleshoot the fingerprint reader on your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
I really enjoy this phone.
on June 2, 2026
Posted by: Makenacove2001
[This review was collected as part of a promotion.] I find that the camera could still be a bit better. Along with more editing options to get rid of the blurry ness. At one time there was a setting for taking motion shots which i thought was great addition..... then it went away. I enjoy the Ai editing tools. Wish there was a better way to detect spam calls, texts, and emails.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 2, 2026
Posted by: David58
[This review was collected as part of a promotion.] I love my phone so user friendy. Easy to update, I get reminder of update
Value
5
Written by a customer while visiting Samsung US