Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,128 Reviews)
Rating breakdown 20,128 reviews
5 Stars
17,271
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Bala
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
This is a massive upgrade from the S21 Ultra. The overall performance is excellent, and the lightweight build is a big plus. I really like the square design-it feels modern and comfortable to use. The rear camera is an absolute beast; nothing comes close to it.
The only downside I’ve noticed is the front camera, especially during WhatsApp video calls. The S21 Ultra still performs better in that area, with sharper, higher-resolution selfies and video quality. Aside from this front camera downgrade, I’d rate the phone very highly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Real good for the price, but...
on December 15, 2025
Posted by: Mineneuryuu
[This review was collected as part of a promotion.] I love this phone, and I don't regret it, but the main issue is that they removed the S Pen Air commands, and I really loved to use it in Clip Studio Paint. I find the Galaxy AI very useful since I can get more creative as it can change or create pictures/drawings, and I really love the camera because it has a high-resolution integrated system.
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Mineneuryuu, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear how much you love this phone, and are finding so many amazing capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features, and integrate them in to your usage. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Melissa T
from MI
Verified Purchase:Yes
Samsung S25 Ultra is one of the BEST S-Series phones I've had! Great storage space, amazing picture quality & awesome features. Only downfall is, the S-Pen not having Bluetooth...but other than that beats my expectations hands down.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, December 17, 2025
Hey Melissa T, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your phone, and finding it to be the best phone you've used from this series. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jen S
Expertise:Intermediate
Verified Purchase:Yes
Love the product. Always had the note or version that has a stylus pen. I do miss the curved edges though. Hope thry never get rid of the stylus feature
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, December 19, 2025
Hi there Jen S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are finding this a nice upgrade in a device, and that you are pleased with the accessories. We appreciate you preference for the design of future devices, and we hope you'll reach out to us again in the future if you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Omar
Expertise:Expert
Verified Purchase:Yes
The spen doesnt connect on the bluetooth when want to make wirless picture.
Written by a customer while visiting Samsung US
Posted by: BeautiGoddess
from Honolulu
Expertise:Intermediate
Verified Purchase:Yes
I missed having my SPen. So happy with my new 25S Ultra. Battery life is amazing. Even the sound quality from phone speakers is pretty great. My car computer died so I've been cranking my tunes directly from the phone. Of course picture quality is beautiful. As always, Samsung. I've been a Samsung user since I got off my Blackberry all those years ago. I'm still happy with their devices!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from north Dakota
Expertise:Expert
Verified Purchase:Yes
camara is not effective, volume very low. galaxy note 10 has a better version
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 12, 2026
Hi there Doflynn S Boakai, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustraing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best photos and videos possible. We have also shared a link to an article if you believe the speaker is not operating as inteded or you are interested in additional audio settings. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Ehab
from Minnesota
Verified Purchase:Yes
Very fast strong phone ,many amazing features.
I love it
I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi there Ehab, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you love your phone, and that you are finding it to operate quickly with so many amazing features. Please, reach out to us again in the future if you ever have questions about your device, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US