Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(19,911 Reviews)
Rating breakdown 19,911 reviews
5 Stars
17,129
4 Stars
2,157
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product.
(
994 out of
1,144)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Joey F
from Upstate NY
Expertise:Expert
Verified Purchase:Yes
The Samsung Galaxy S25 Ultra 512 GB in Jet Black has been an awesome experience for me, delivering a premium feel that’s both smooth and powerful in everyday use. I love the sleek and understated Jet Black finish, and the display is incredibly bright and sharp, making everything from streaming to daily tasks feel polished. Performance, Battery life, and the overall user experience has been great, and getting this phone at such a huge discount has made it an incredible value to me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 30, 2025
Hello there Joey F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so amazed with the feel and usage of your new device. We have shared links to resources to help you fully explore your new device, best align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
No real significant difference from my 22 ultra...
on January 21, 2026
Posted by: JAWIL
from Utah
Expertise:Intermediate
Verified Purchase:Yes
battery is not much better, functionality is no better
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, January 22, 2026
Hi there Jawil, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations. We have provided a link to the complete manual for your device to help you discover all of the enhanced capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team if you have questions about your device, or believe it is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: C Williams
from California
Expertise:Expert
Verified Purchase:Yes
It's extremely slow to open apps, even on wifi. I have to close them out a bunch of times to get it to open, and i dont have very much downloaded on it yet.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, January 22, 2026
Hi C Williams, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided links to troubleshooting guides to help you maximize the speed, and recommend beginning with the refresh rate of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It gets everything that matters right
on February 10, 2025
Posted by: Rassau
[This review was collected as part of a promotion.] I actually like the new physical design a lot more than I thought I would. The slight reduction in size and noticeable weight reduction make it much more manageable in the hand, and makes overall usability so much better than previous ultras. I really like the Galaxy AI features it provides too. They're actually genuinely useful tools. I especially enjoy the Now Brief giving me info on my calendar, weather, and other suggestions for my day. Its really nice just to get all that info in one place. I really enjoy the SPen, it's really the main reason I got this phone. Taking handwritten notes across samsung notes and calendar have become staples in how I organize my time and information. I personally don't mind the loss of Bluetooth S Pen, but I understand how some might. One UI 7 has been wonderful as well. No complaints whatsoever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on February 14, 2025
Posted by: Tricia
from Council Bluffs
It's fantastic
Gift
For
My boyfriend
Th
Ankle you
Gift
For
My boyfriend
Th
Ankle you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The AI is AMAZING
on February 16, 2025
Posted by: RunnersOnly
[This review was collected as part of a promotion.] The Real Game changer is the integration of AI in the new S25 Ultra. Not only does this phone feel amazing, it operates and transitions amazingly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am 33
on February 17, 2025
Posted by: Blaze
from Lawrenceburg TN 38464
Expertise:Intermediate
There's deals to help me out ov the hard places. Please do it do it
I would recommend this to a friend!
Features
2
Performance
2
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy 25 ultra
on February 18, 2025
Posted by: Lovemy25ultra
[This review was collected as part of a promotion.] I love my new phone. It is super fast and streaming is awesome. The camera pictures are clear and beautiful. I will be using it alot.
Value
5
Written by a customer while visiting Samsung US