Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,129 Reviews)
Open Ratings Snapshot
Rating breakdown 20,129 reviews
5 Stars
17,273
4 Stars
2,185
3 Stars
386
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,099 out of 1,273
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
I love my samsung they are the best phones
on November 1, 2025
Posted by: PrinceJiminez
[This review was collected as part of a promotion.] I use my phone for pretty much everything from galaxyai to Samsung wallet, the phones just work the best
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my new phone
on September 17, 2025
Posted by: VeraBaby
[This review was collected as part of a promotion.] I love my new phone and the Galaxy AI features! Works perfectly!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy
on October 21, 2025
Posted by: Lindsey
[This review was collected as part of a promotion.] It is a smooth interface. Easy to use. Camera is great and video is easy to use. Charge stays a while.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2025
Hi Lindsey, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the updated software of your device, enhanced camera features, and longer battery life. Please, reach out to us again in the future any time you have questions, or wish to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great!
on February 12, 2026
Posted by: L Martinez
from CA
Expertise:Intermediate
Verified Purchase:Yes
It's was for my son's present and he is really happy with it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Camera problems
on October 17, 2025
Posted by: Marcus
Verified Purchase:Yes
Camera unable to focus when you zoom in. Other than that 5 stars
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Marcus, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not operating as intended. We have provided a link to an article to help you troubleshoot this experience with blurry photos. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great device
on February 8, 2026
Posted by: Nathan
from Augusta, GA
Expertise:Intermediate
Verified Purchase:Yes
Great device, just not as great as the Pixel 10 Pro XL for my use case.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 10, 2026
Hey Nathan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased overall with the capabilities of your device. Without knowing what features are not aligning to your usage preferences, we have provided a link to the full manual for your device to help you maximize your experience. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Over heats and cannot be held in hand
on February 12, 2026
Posted by: Noone
from Florida
The phone overheats then restarts itself. The phone gets so hot that you can not hold it with your hands. It happens at random multiple times per day. I REALLY LIKE THE PHONE BUT UNFORTUNATELY THIS ISSUE MAKES IT UNUSABLE.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 12, 2026
Hi there Noone, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended. We have provided links to troubleshooting guides to help you with the temperature of your device as well as the restarting you mention experiencing at your convenience. We have also shared a link to the Samsung Support Team to assist you further if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone with Powerful Features
on March 5, 2025
Posted by: MuscatTheCat
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is an awesome phone with top-notch performance and great features. The seamless actions across apps make multitasking super smooth, whether I’m switching between work, social media, or entertainment. The Now Brief feature keeps me updated with everything I need to know, and the Audio Eraser is a game-changer for clearing background noise in recordings.
I use this phone for everything—streaming, gaming, work, and taking photos—and it handles it all effortlessly. The battery lasts all day, the camera takes incredible shots, and the display is stunning. Overall, it’s a fantastic phone that makes daily life easier and more fun!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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