Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,128 Reviews)
Open Ratings Snapshot
Rating breakdown 20,128 reviews
5 Stars
17,271
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,099 out of 1,275
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
1 out of 5
1
Not at all what I expected, and not in a good way.
on December 14, 2025
Posted by: Just me
Expertise:Intermediate
Dropped the phone while in a "drop rated" case and the entire back glass shattered. Things don't function the same way they did on my S24 Ultra. Quickshare keeps saying it can't find devices sitting right next to it. Scrolling screenshots cut things out. Location services are a joke. I have cleared caches, restarted, uninstalled and reinstalled just about everything and none of it gets better.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 15, 2025
Hey Just me, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information to help you resolve your frustrations, and have the best possible experience with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
lack of BT function for pen
on December 18, 2025
Posted by: Welson
from California
Expertise:Intermediate
Verified Purchase:Yes
The one reason to keep with Ultra is the pen, it`s very convenient for several reason, one of the biggest plus is the BT function that let you take picture as remote control, but for S25, this function has been pull off, very little disappointed..........
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 19, 2025
Hey there Welson, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone
on December 21, 2025
Posted by: BatDad
Verified Purchase:Yes
Super Happy with the S25 Ultra! Awesome phone, definitely recommend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So far so good
on December 30, 2025
Posted by: Anonymous
from Massachusetts
Expertise:Beginner
Verified Purchase:Yes
I have been using the phone less than a week and so far it has been good although I don't use the phone for e erything.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 31, 2025
Hey there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the inital usage of your phone. We have shared links to resources to assist you in discovering additional capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra to the max!
on February 7, 2025
Posted by: 808samsung
[This review was collected as part of a promotion.] I use the Galaxy S25 ultra as my main camera, I'm no longer carrying a separate camera. The 1tb storage comes in handy, my old phone was almost maxed at 512gb. Also love the new Always on Display and the official crocs case
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra worth the wait
on February 9, 2025
Posted by: Red72
Waited for the s25 ultra instead of getting the s24 ultra and I'm glad I did .the pre order price was unbelievable price plus 1 tb storage made it a easy choice.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Back and Better Review
on February 11, 2025
Posted by: YOLO16
[This review was collected as part of a promotion.] I am pleased with the arrival of my new Samsung S25 Ultra. Its substantial storage capacity, coupled with the advanced Gemini AI features for photo-to-art conversion, is particularly impressive. It has seamless actions across all apps and the Now Brief that helps track my energy levels as part of Samsung Health. The enhanced processor facilitates faster upload and download speeds. Furthermore, I appreciate the phone's aesthetically pleasing rounded edges.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Just okay, not worth the upgrade from the S23
on February 17, 2025
Posted by: Jeffsss
[This review was collected as part of a promotion.] Device is just alright, but not much of an upgrade from the S23 and not really worth the money. The lack of Bluetooth in the s pen is a disappointment, the AI functions aren't really impressive, bixby still sucks, and the camera didn't really improve much.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 18, 2025
Hi there Jeffsss, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the changes that have been made can cause frustration for you as you learn the adjustment to your usage for similar functionality. We have provided links to an article to help you with the new features of your S Pen, an articel to help you with the camera features, and to the full device manual to help you with the features now available as a replacement. The full manual can also help you discover the ways you can use Gemini as your assistant. We have lastly, shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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