Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,266 Reviews)
Rating breakdown 26,266 reviews
5 Stars
22,528
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
1
It's garbage, doesn't charge correctly.
on April 27, 2026
Posted by: GalaxyNoteGuy
[This review was collected as part of a promotion.] It has amazing features and Samsung is usually great. It sucks at charging. It takes hours to charge and have to fanagle the charger just right to make it work. Reception against close towers is junk. And Galaxy AI is to nosey and can't get it to stop.
Value
1
Response from Samsung USBy R&R Team, April 29, 2026
Hi there GalaxyNoteGuy, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations, or operating as intended. We have provided links to resources to help you with the charging speed and connection to your carrier. We have also provided a link to the complete manual for your device to help you work to disable any features you are not interested in using every day. We have lastly, provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations, or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Well-done Samsung
on April 27, 2026
Posted by: Tomi69
[This review was collected as part of a promotion.] Great tool the Samsung galaxy s25 ultra. Great screen, processor, memory and battery life. Gemini helps me understand all my queries. For me the most advanced phone available today. Well done Samsung. I'll be back!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great
on April 27, 2026
Posted by: Axel2u
[This review was collected as part of a promotion.] The battery could hold a charge longer and more consistent. The cameras are fantastic as always. Wish there was better features for the stylus. My email locks up sometimes.
Needs a loud ring speaker..
Needs a loud ring speaker..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone i have bought in a while
on April 27, 2026
Posted by: Extremity
[This review was collected as part of a promotion.] I normally use my phone for texts and calls, however with this samsung galaxy s25 ultra. I find it hard not to enjoy the best gamming experiance I've had in a while. Most games are seamless in performance while others make me feel the graphics came to life. Now although i dont usually use Galaxy AI as much as gamming. However the experience has made me not know how to live without it. As when im in the rush in the morning doing something away from my phone, wanting to know the weather for the day. I can sinply say what i want and the phone will let me know. Or when i simply want to call my relatives without having to go through the huge list of contacts, i simply say to call mom and the phone connects. Finally for the last reason this device is the best phone I've had in a while. Well although Im not a camara guy. But I just can't imagine going on a walk or someplace with friends without snapping a couple pictures. Making me relive the memories later with a quality i only saw previously in professional camaras.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great!
on April 27, 2026
Posted by: Jaxsen
[This review was collected as part of a promotion.] I love my samsung device! The Ai is so useful and the battery last forever! Its paired with the classic watch 8 and galaxy buds and everything is flawless!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb Phone
on April 27, 2026
Posted by: Samsungoverapple
[This review was collected as part of a promotion.] This phone is so powerful and is made to accept the next generation of AI and future applications. I love the AI features with adjusting pictures to be mote crisp, and vivid along the editing out things you didn't realize were in frame when taking the picture. I can't wait for the future of AI applications to catch up to this phones capabilities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on April 27, 2026
Posted by: Kcoa97
[This review was collected as part of a promotion.] I am in love with my Galaxy! Every tome I get an upgrade I get the newest version available because Samsung has never let me down. The A25 has amazing photo quality, fast speeds, and a great battery life. I cant wait to see what the next version holds!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
storage and camera
on April 27, 2026
Posted by: Meatloaf
[This review was collected as part of a promotion.] The storage is crazy. Good. The camera is awesome. You can get some good still frames while it's having videos and easy to edit. And I love the battery functions, and the new functions for the files and hidden storage. I would recommend 10 out of 10
Value
5
Written by a customer while visiting Samsung US