Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,128 Reviews)
Open Ratings Snapshot
Rating breakdown 20,128 reviews
5 Stars
17,271
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,099 out of 1,275
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
1 out of 5
1
Bad experience
on January 14, 2026
Posted by: Farrik
Verified Purchase:Yes
To be honest, it's uncomfortable to use at all. The battery is dying quickly. This is not the Samsung I was once in love with.
Response from Samsung USBy R&R Team, January 14, 2026
Hey Farrik, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and wanting to have the best possible experience with your phone. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if you continue to experience this matter with the battery of your device, or you have questions about options for smaller devices available. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Do it
on January 16, 2026
Posted by: WittenmyerMusic
Verified Purchase:Yes
I know what most are going to say do you really need a terabyte of space? My answer is yes, I personally do. If you think you'll need alot of space then this is exactly what you need.
Response from Samsung USBy R&R Team, January 28, 2026
Hey WittenmyerMusic, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the amount of storage you have gotten with your new device. We have shared a link to the full manual for your device to assist you with all of the enhanced capabilities of your device like Galaxy AI. We have also shared a link to the Samsung Support Team to offer their expertise if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quality
on January 17, 2026
Posted by: Mariela Barzaga
from Pompano Beach, Florida
Expertise:Intermediate
Verified Purchase:Yes
This product it's easy-to-use. Amazing quality, and price.
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey Mariela Barzaga, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how easy you are finding your new device to use every day. We have provided a link to the complete manual to help you discover all of the amazing features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
This phone is a Downgrade not an Upgrade
on January 18, 2026
Posted by: Blah
No Bluetooth functions on S pen make it useless junk. Not worth the upgrade. Been using Samsung since the galaxy s3 and one of my favorite upgrades in the later years was the functional s pen. Now it's useless and I'm regretting my upgrade. I rate the phone a 2 out of 10 only because it looks nice but overall its really a downgrade from my s23. The battery, camera, display, Bluetooth S pen and all other functions of my s23 ultra were way better than what I now have with the s25 ultra.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 20, 2026
Hey Blah, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when you have a new device that is not meeting your expectations. We have provided links to resources to help you maximize the battery life, discover the redesigned S Pen features, and available camera settings, and adjust the settings of your display, and discover the voice commands and hand gestures you can use. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I'm so in love
on January 20, 2026
Posted by: Anne
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
This phone feels light and looks high quality. I would highly recommend. :)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 21, 2026
Hi there Anne, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the lighter design and overall quality of your new device. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
It's the S22 Ultra with bigger camera lenses
on January 23, 2026
Posted by: Johnhunterwork84
from California
Expertise:Expert
Verified Purchase:Yes
Nothing faster than my s22... Nothing looks better... Not the cameras... The screen... The speed... The AI.... Literally the same phone..... Umm.... I think they made some upgrades that don't change the user experience. Unnoticeable. Charge you a ton of money. And I'm my opinion, and in this economy I'm having buyers remorse already.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 23, 2026
Hello Johnhunterwork84, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important it is to feel that you have made a good investment in a new device, and that you feel excited to use it every day. We have provided a link to an article to help you with all of the different camera settings and features for the best possible photos and videos. We have also provided a link to the complete manual for your device to help you discover all of the enhanced features of your device, and align the settings to your usage. We have lastly, provided a link to the Samsung Support Team if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Heavy but works good
on February 5, 2026
Posted by: Anonymous
from Texas
Expertise:Expert
Verified Purchase:Yes
The only think is so much heavy than usual cell phones, but I'm impressed with the quality, the color that I choose is really pretty.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 11, 2026
Hello Lourdes Corrujedo, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the features and capabilities of your new device. We appreciate you sharing your preference for a lighter design to your device as we work towards innovation in future devices. Please, reach out to us again if you have additional feedback you would like to share with us, and thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst update by samsung - 24 ultra is about same
on February 7, 2025
Posted by: Jagmeet
from Houston
Expertise:Expert
This phone does not have any special update which is compable with the price tag.
Downgrade of Spen is worst decision made by samsung. I am not using below features kindly remove them from the phone as well
1. AI - I don't use this AI as better apps available.
2. 200MP camera - I have hardly used 200mp camera settings. And I am sure it's less than 1 percent who use it.
3. Bixby - no one use Bixby on the Samsung phones, kindly remove.
4. Game hub - I am not playing games so remove game hub.
5. Dex, I never use dex.
List is long, hope you will remove all unwanted apps and hardware which we don't use so that price of the phone will be also reduced significantly.
This phone and my S22 ultra, s24 ultra are about same when I take pictures side by side. I did took shot with s24 ultra and S25 ultra and cannot see any difference.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi there Jagmeet, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Our goal is to provide the features and experiences that enhance our customers lives every day, and we appreciate you sharing your usage and preferences with us. We have provided a link to an article to help you with the redesigned S Pen and ways it can be used to enhance your usage of your new device. We have also shared a link to the full device manual to help you with the additional features, and ways you can enhance your usage. We have also shared a link to the Samsung Support Team if you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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