Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,276 Reviews)
Rating breakdown 26,276 reviews
5 Stars
22,536
4 Stars
2,906
3 Stars
506
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Problem With Camera SOMETIMES
on April 13, 2026
Posted by: primetime
[This review was collected as part of a promotion.] I have been using Samsung's highest end mobile since 2014 - - a dozen years already - - but it's the very 1st time that SOMETIMES the photos I took are UNCLEAR. On the positive side, I'm NOT a photography buff so it DOESN'T really matter to me. I just mentioned it just to let you know. Otherwise, everything with the Galaxy S25 Ultra is EXCELLENT!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The s25 ultra is very user friendly
on April 13, 2026
Posted by: INDIANAGIRL
[This review was collected as part of a promotion.] I jumped from a note 9 to the 25 Ultra. I thought there would be a steep learning curve but through Samsung videos and the easy to set up tutorial on the phone I found it effortless to bring myself up to speed. I also found that the s25 ultra was very forgiving. Any mistake I made setting up something and deciding I didn't want it was easy to or turn off, all I did was search, within my phone, what I didn't want on my phone anymore and the answer was right there.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I have ever had.
on April 13, 2026
Posted by: TrexFlem
[This review was collected as part of a promotion.] This phone is amazing. Speed, battery life, screen resolution is the best ive ever had in a phone. I wouldn't ever deviate from the ultra series anymore. If you can dream it, this phone will either do it for you or help you in any way you need to accomplish your goal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone.
on April 13, 2026
Posted by: LoveBug
[This review was collected as part of a promotion.] Galaxy AI capabilities are awesome. Picture come out so clear love pic app. Fast speed no lagging. Great storage space as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product Experience & use.
on April 13, 2026
Posted by: Ackynanny
[This review was collected as part of a promotion.] I use the Galaxy AI everyday and my routine for everything really. I use it from little things like setting alarms without opening any apps. Setting my calendar for the month. Just by holding the side button and giving verbal commands and it works amazingly. I'm an artist so I use my stylist in drawing apps or handwritten notes. It really comes in handy for some of those fine details.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on April 13, 2026
Posted by: Draspanish57
[This review was collected as part of a promotion.] Pictures turn out amazing! The phone is fast and reliable. It comes with alot of storage and viewing shows is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible camera overall 1 of the best yet
on April 13, 2026
Posted by: Tsnipes
[This review was collected as part of a promotion.] Makes driving easier with AI with hands free controls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Descent workhorse
on April 13, 2026
Posted by: Phonexpert
[This review was collected as part of a promotion.] So I debated between getting the new Z-Fold or going with a ultra and while I am happier with the battery life of the s25 ultra I do miss the bigger screen. Also I've noticed I have to restart it quite a bit because lately it's been starting to bog down and be laggy and it's not that old.
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hi there Phonexpert, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are enjoying the enhanced battery life of your device, and finding it able to keep up with your needs during the day. We have provided a link to a few articles to help you with the refresh rate and restarting you mention with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US