Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(29,982 Reviews)
Rating breakdown 29,982 reviews
5 Stars
25,672
4 Stars
3,377
3 Stars
584
2 Stars
164
1 Star
185
86%of customers recommend this product.
(
1,138 out of
1,329)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Greatest so far
on September 27, 2026
Posted by: Bayouking
[This review was collected as part of a promotion.] I've owned many of phones but this one by far is the best yet it does everything I need it to and some just wish there was a way to locate misplaced s pens but I chose this device because I love everything Samsung and it was the newest version of galaxy series at the time of purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best series of phones on the market for years
on September 27, 2026
Posted by: BMO007
[This review was collected as part of a promotion.] The 25 ultra is peak in all categories. Camera, storage, attractive sleek design and color options. On top of those attributes I'm so glad I've continued to purchase samsung S series phones, as my favorite upgrade to this one is that its virtually indestructible!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features camera is perfect
on September 27, 2026
Posted by: Bambam09
[This review was collected as part of a promotion.] Had my phone for about a year and is by far the best phone I've ever had. I v would not trade update or anything cause what else. Could there be this has it all with the speed. Samsung yall killing the game keep it up eveything is Samsung in my house and it's amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S25 Ultra
on September 27, 2026
Posted by: Mechanic
[This review was collected as part of a promotion.] My old phone was about ready to die , so I really had no choice in buying a new one . I looked around for a while before buying the s25 ultra. I chose to buy it. Lol . It should had a spot for expandable memory card and had a better battery. All and all it's a pretty good phone.
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hey Mechanic, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality with your device is to you. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you if you are finding the storage insufficient for your needs. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Loyal Samsung Customer
on September 27, 2026
Posted by: baabyrat5
[This review was collected as part of a promotion.] I have been a loyal Samsung phone addict since I bought the S9+ when it was new. Recently I upgraded from the S23 Ultra to the S25 Ultra about a week before the S26 series was released, and I am very happy I chose to upgrade to the S25 Ultra instead of waiting for the S26.
The quality, care, attention to detail, and workmanship Samsung puts into developing its products have always been something you can rely on with every device.
I've purchased 2 watches, 3 tablets, and 5 different phones over the years, and with every product, I have been extremely pleased that I chose to purchase a Samsung device over every other option that was available.
I have recommended Samsung to everyone I know. I'm happy to say I have even converted other brand loyalists over to become a loyal dedicated Samsung addict like myself!
The quality, care, attention to detail, and workmanship Samsung puts into developing its products have always been something you can rely on with every device.
I've purchased 2 watches, 3 tablets, and 5 different phones over the years, and with every product, I have been extremely pleased that I chose to purchase a Samsung device over every other option that was available.
I have recommended Samsung to everyone I know. I'm happy to say I have even converted other brand loyalists over to become a loyal dedicated Samsung addict like myself!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on September 27, 2026
Posted by: Namu2Numa
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra — Detailed Review
After using the Samsung Galaxy S25 Ultra as my everyday phone, I’ve been impressed by how well it handles both daily tasks and demanding workloads. I chose it because it combines productivity, entertainment, and performance in one polished device.
Battery Life
Battery life is a major strength. With calls, messaging, social media, browsing, YouTube, navigation, email, and other apps, it easily lasts a full day. Even with heavier use, I rarely worry about finding a charger. Standby and overnight performance are also excellent.
Productivity
The S25 Ultra feels more like a small computer than a typical smartphone. Its large, sharp display is ideal for reading documents, answering emails, managing files, and multitasking. Samsung’s split-screen features are useful, while the S Pen adds value for quick notes, marking up information, navigation, and document work.
Day-to-Day Use
The phone is fast and responsive, with quick app launches and smooth switching. The display makes videos, photos, websites, messages, and documents look excellent. The camera system is versatile, handling daylight, indoor photography, and distant subjects with ease.
Performance
Whether I’m using several apps, streaming video, browsing, editing photos, or handling demanding tasks, the S25 Ultra remains smooth and reliable. It feels powerful enough to stay capable for years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 27, 2026
Posted by: Flfrenchie
[This review was collected as part of a promotion.] Great phone, the only thing that could make it better be a if it had MicroSD card slot for extra storage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Versatile and ULTRA in all regards
on September 26, 2026
Posted by: Saurabhpt23
[This review was collected as part of a promotion.] I bought this phone a year ago and it has been a game changer in speed, battery and performance. This could be one of the best purchases I have made with samsung with all my day to day sorted with speed and reliability.
Value
5
Written by a customer while visiting Samsung US