Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(22,261 Reviews)
Rating breakdown 22,261 reviews
5 Stars
19,095
4 Stars
2,433
3 Stars
433
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Great so far
on April 6, 2026
Posted by: Linditzy
[This review was collected as part of a promotion.] I just switched from the S24 ultra.. not much is very different but I also haven't explored yet either... so far so good I like it...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Honestly been a samsung fan since note 2 or 3
on April 6, 2026
Posted by: LostAtLast
[This review was collected as part of a promotion.] I use my Samsung s25 ultra for everything from communication to streaming to gaming and more. Love the features. Like the s pen. Long the picture quality and the overall screen size and design.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waist your money!
on April 6, 2026
Posted by: Alex
from Charleston SC
Expertise:Expert
I would put 0 star, horrible experience, the moment my warranty ended the camera focus start shaking and making noise, I tried to get help from Samsung but no help at all, for very expensive phone they don't want to take responsibility for selling faulty product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hello Alex, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not functioning as intended or expected. We have provided a link to an article to help you troubleshoot the blurry photos you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if this frustrations continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has really good camera's
on April 6, 2026
Posted by: Youngro420
[This review was collected as part of a promotion.] I love the features thos phone has and the Galaxy AI feature is very good. One of the best AI's i have used this far. I would recommend the Galaxy S25 ultra and any Galaxy phone in general to all my friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on April 6, 2026
Posted by: Devynh
[This review was collected as part of a promotion.] I've had the phone for about a month and the battery on it is absolutely amazing! A full charge for me will last about 3 days and the camera quality is absolutely amazing for my work!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the phone for its features
on April 6, 2026
Posted by: Willisthebest
[This review was collected as part of a promotion.] I like the S25 ultra but it needs a SD card slot but great features.
The S25 ultra is a great phone the circle to search is my favorite on the phone along with the translator is great to have. The cameras take great pictures and videos are the best I can find.
The S25 ultra is a great phone the circle to search is my favorite on the phone along with the translator is great to have. The cameras take great pictures and videos are the best I can find.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding
on April 6, 2026
Posted by: Warren
[This review was collected as part of a promotion.] The device is simply amazing overall. The features are above and beyond anything other phone I've had before
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 6, 2026
Posted by: ashhhhhh
[This review was collected as part of a promotion.] upgraded from a s22 ultra and I love that this one is sleek and doesnt have the curved edges anymore.
Value
5
Written by a customer while visiting Samsung US