Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,129 Reviews)
Open Ratings Snapshot
Rating breakdown 20,129 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,100 out of 1,276
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
2 out of 5
2
Wayyy too much AI interference, heavy, bulky
on January 6, 2026
Posted by: LMQO
Verified Purchase:Yes
Really dislike this phone - the AI's constant, invasive, overly controlling. Never stops making suggestions to read, buy, & do things I don't want - feels like it's involved in literally everything I say or do!
Can't easily uninstall preinstalled apps cos they come back. 1
00x zoom's a gimmick - very grainy.
Old text thread's go black so have to keep trying to open old thread.
It's big, heavy, & bulky. Very overpriced. Gave it 2* instead of 1* because maybe it will do something better than my old phone one day.
Much prefer my old Galaxy!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 7, 2026
Hi there LMQO, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day, and wanting to be able to best customize your device to your needs. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you discover all of the amazing capabilities of your device, and disable any features you are not finding useful. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on January 6, 2026
Posted by: ROGER NOVELO
Verified Purchase:Yes
Very good phone... nice screen like always, fast to charge and materials are and feel good quality and the cameras are the best. Its a really fast phone and all ai on many programs are really helpful
Response from Samsung USBy R&R Team, January 7, 2026
Hi Roger Novelo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a good experience with your device, and that you are so pleased with the capabilities of your device. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Missing the pen works
on January 7, 2026
Posted by: Luke
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Still a good product but hate that they got away from half the pen uses.
No other issues with the phone.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Luke, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome!!!
on January 8, 2026
Posted by: Alexis
from Alexandria, VA
Expertise:Intermediate
Verified Purchase:Yes
As always Samsung never fails when it comes to the galaxy line of mobile phones!! Looking forward to the next design/tech innovation!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Alexis, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the enhanced capabilities of your device, and are enjoying the usage every day. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect
on January 9, 2026
Posted by: Prince K
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
The phone is good and I love all the features in it.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2026
Hey Prince K, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how much you are loving the usage of your phone, and how amazing all of the features have been for you. We have shared a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Ultra 512 GB Unlocked
on January 9, 2026
Posted by: Abhi
Verified Purchase:Yes
This is my first time using a Samsung phone, and I’m genuinely loving it. I don’t use my phone much for video creation, but as a family person, I take a lot of photos and videos of my kids and family. What I really appreciate is how natural the colors look—nothing feels overly processed or artificially enhanced by the camera. Based on my experience over the last 20 days, I can confidently give my kudos to this phone.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 4, 2026
Hey Abhi, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that the changing of operating systems and manufacturers has been such a positive experience for you. We have provided a link to the complete manual for your device to help you maximize your experience with your new device. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy s25 ultra
on January 10, 2026
Posted by: Jimmy
from NJ
Expertise:Expert
Verified Purchase:Yes
5 star. Best phone ever. I am Samsung galaxy user for years
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2026
Hey Jimmy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you love your device, and are finding it to be the best you've ever had. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 11, 2026
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
I used S23U before this. This feels lighter. I was happy with S23U, and this one gives me the same satisfaction. The jet black color looks premium. The battery life is also excellent. If u could get one for less than the sticker price, u should get one.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2026
Hey David Outlaw, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the lighter design and overall usage of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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