Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,129 Reviews)
Open Ratings Snapshot
Rating breakdown 20,129 reviews
5 Stars
17,273
4 Stars
2,185
3 Stars
386
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,099 out of 1,273
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Love samsung
on January 29, 2026
Posted by: Anonymous
from 11226
Expertise:Intermediate
Verified Purchase:Yes
Definitely recommend! I LOVE My new samsung. It work perfectly
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2026
Hello Davidson Gilles, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thriled to hear how much you love your new device. Please, reach out to us again in the future any time you have additional feedback you would like to share, or if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone out there...
on February 13, 2026
Posted by: salemmartinez
from Salem, OR
Expertise:Intermediate
Verified Purchase:Yes
Fast, responsive, capable and integrated. I don't much care for the bezel design (preferred my rounded Note 10+), and the camera, while more powerful, produces pictures which are more muted out of the bag. I have to spend time in AI post-processing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 18, 2026
Hi there Salemmartinez, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you are loving the enhanced speed, resposiveness, capabilities of your device. We have provided a link to an article to help you with the different camera features and settings available to help you get the photos and videos you are seeking. We have also shared a link to the complete manual for your device to help you with additional features and capabilities of your device. We have lastly, shared a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This was my first phone from Samsung and I do not
on February 13, 2026
Posted by: Cheikh
Verified Purchase:Yes
Not what I expected for last the I see many post t
Response from Samsung USBy R&R Team, February 17, 2026
Hello there Cheikh, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changing operating systems can come with a learning curve, that causes disappointment or frustration as you are working towards discovery and alignment. Without knowing the details of your experience, we have provided links to the complete manual for your device and to the Samsung Support Team to help you discover the capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic
on February 14, 2026
Posted by: Thomas
from South Carolina
Expertise:Expert
Verified Purchase:Yes
Absolutely love this phone! Great screen, S-pen and One UI is phenomenal, highly recommend!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 18, 2026
Hello Thomas, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you are loving your device. We have shared a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone - best of the best
on February 17, 2026
Posted by: RJ_SF
from San Francisco
Expertise:Expert
Verified Purchase:Yes
It's obvious this is a top-of-the-line phone with its responsive performance, excellent finishes, and feel good design. Don't hesitate to buy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 17, 2026
Hi there RJ_SF, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the performance and responsiveness of your device. We have provided a link to the full manual for your device to help you fully explore the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
First flagship phone
on February 19, 2026
Posted by: Anonymous
Verified Purchase:Yes
I didn't understand the hype for top tier phones, but then I bought my Samsung Galaxy S25 Ultra 1tb. This has been a night and day difference over my Samsung Galaxy A23 5G. Dont get me wrong the Samsung Galaxy A23 5G was a great phone, but splurging to get my new phone was more than worth it.
I got top tier service when purchasing my new phone. The staff that helpped me were truly amazing, very knowledgeable, and highly skilled.
Response from Samsung USBy R&R Team, February 19, 2026
Hi Willow, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the upgrade to your new device, and that you are seeing such a great difference from your previous device. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5 out of 5
5
Value
5 out of 5
5
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