Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,127 Reviews)
Open Ratings Snapshot
Rating breakdown 20,127 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
386
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,098 out of 1,272
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
Good Phone
on January 21, 2026
Posted by: Anonymous
from FL
Expertise:Expert
Verified Purchase:Yes
Overall a good phone that is fast and the display is clear. I use to have a One Plus and one feature I wish the Samsung phone had that the One Plus had was the switch on the side of the phone to silence the ring. It was quick and easy
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi there Hala Madrid, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the complete manual for your device to help you best align the settings and capabilities to your usage preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Constant surprises. Excessive advertisement
on January 22, 2026
Posted by: Neil Bacon
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
No AI orientation or training. excessive complexity. Great features small keyboard makes typing difficult
I would recommend this to a friend!
Performance
3 out of 5
3
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Neil Bacon, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a learning curve, and may cause frustration as you align your settings to your preferences. We have provided a link to an article to help you with any pop-up ads. We have also provided a link to the complete manual for your device to help you with the features of Galaxy AI as well as additional capabilities. We have also provided a link to the Samsung Support Team to assist you through chat with any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid phone
on January 23, 2026
Posted by: Rodthebod
from South Carolina
Verified Purchase:Yes
Fast, responsive, a lot of great UI features and the camera quality is incredible. The free 6 months of gemeni pro is great.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding the device to be responsive, high quality for your photos and videos, as well as having other features that are enjoyable to use. We would love to hear from you again in the future any time you have additional feedback, or if questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my phone
on January 28, 2026
Posted by: Anonymous
from Richmond VA
Expertise:Expert
Verified Purchase:Yes
Best phone Samsung currently has in my humble opinion
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi Kevin Blythe, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and that you think it's the best phone available. We would love to hear from you again in the future any time you have questions about your device, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Really Nice Phone
on January 28, 2026
Posted by: Glenn S
Expertise:Expert
Verified Purchase:Yes
Really nice phone, moving up from an S10+, which was also a great phone. High points on S25 Ultra include larger, brighter screen. faster processing and much improved biometric scanning.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi there Glenn S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the upgrade from your previous device to this new one, and that are finding it faster, and to have a better display quality. We have provided a link to the complete manual for your device to help you with all of the enhanced features including Galaxy AI. We have also provided a link to the Samsung Support Team to offer their expertise if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Notification Issue
on January 29, 2026
Posted by: Kevin
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I've maxed out all volume settings and notification for sms texts are still barely audible.
Response from Samsung USBy R&R Team, January 29, 2026
Hey Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear you are overall pleased with your device, and we would love to help you maximize your experience and best align the settings to your preferences. We have provided links to the complete manual for your device, and to the Samsung Support Team to assist you with your notifications. We have also provided a link to an article if you believe the matter might be with the speaker itself on your device. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love samsung
on January 29, 2026
Posted by: Anonymous
from 11226
Expertise:Intermediate
Verified Purchase:Yes
Definitely recommend! I LOVE My new samsung. It work perfectly
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2026
Hello Davidson Gilles, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thriled to hear how much you love your new device. Please, reach out to us again in the future any time you have additional feedback you would like to share, or if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone out there...
on February 13, 2026
Posted by: salemmartinez
from Salem, OR
Expertise:Intermediate
Verified Purchase:Yes
Fast, responsive, capable and integrated. I don't much care for the bezel design (preferred my rounded Note 10+), and the camera, while more powerful, produces pictures which are more muted out of the bag. I have to spend time in AI post-processing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 18, 2026
Hi there Salemmartinez, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you are loving the enhanced speed, resposiveness, capabilities of your device. We have provided a link to an article to help you with the different camera features and settings available to help you get the photos and videos you are seeking. We have also shared a link to the complete manual for your device to help you with additional features and capabilities of your device. We have lastly, shared a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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