Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,127 Reviews)
Open Ratings Snapshot
Rating breakdown 20,127 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
386
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,098 out of 1,272
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Sleek design
on January 17, 2026
Posted by: Nelson
from Dubai
Expertise:Expert
Verified Purchase:Yes
Love the feel of it when im multitasking, the speed i get when doing multiple things at once and not have it freeze ots truly amazing
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Nelson, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving the feel and power of your new device, and finding it amazing for all of your multi-tasking needs. We would love to hear from you again if any questions come up during your usage, or you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my Galaxy
on January 20, 2026
Posted by: Galaxy S25 Ultra
from Pueblo, CO
Verified Purchase:Yes
I love my Galaxy its been working great just as my other Galaxy phones have!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 21, 2026
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are enjoying the amazing features of your new device, and that you are finding it to operate so well for your usage. We would love to hear from you again in the the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 20, 2026
Posted by: Joey F
from SF Bay area
Expertise:Expert
Verified Purchase:Yes
Its a great phone. Long battery life. Amazing picture quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Joey F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are enjoying the enhanced battery life and camera quality of your device. We have provided links to resources to assist you with the discovery of additional features like Galaxy AI that can further enhance your experience, and answer any questions you may have as you use your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not as good as my S24 Ultra
on January 20, 2026
Posted by: Anonymous
from Indiana
Expertise:Expert
Verified Purchase:Yes
The battery life is horrendous as compared to my S24 Ultra. I'd get 16 hours on it, the S25 Ultra just gobbles power
Features
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 21, 2026
Hey Zookeeper, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not operating as expected. If the intelligent battery has not made the necessary adjustments to maximize the battery life of your device as intended, we have provided links to troubleshooting guides to assist you with this matter at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
As great as advertised
on January 21, 2026
Posted by: Jie Q
Verified Purchase:Yes
This thing is so great I don't even need a laptop anymore. Very glad I jumped into Samsung. Would buy this again
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jie Q, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with your new device, and finding it a great powerhouse for so many daily tasks. Please, don't hesitate to reach out to us again in the future if you ever have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Telephone
on January 21, 2026
Posted by: Liline
from New jersey
Expertise:Expert
Verified Purchase:Yes
Great quality so far I really like the improvement
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey Liline, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that youa re enjoying the enhanced capabilities, and design of your new device. We have provided a link to the Samsung Support Team for your convenience if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, super fast, takes great pics.
on January 21, 2026
Posted by: Jrtnnc
from Raleigh NC
Expertise:Expert
Verified Purchase:Yes
Super fast phone, would definitely recommend. Bought the Galaxy 8 classic also.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jrtnnc, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are loving this device, finding it so fast during your usage. We have provided links to resources to help you discover additional features available on your device, including Galaxy AI, and answer any questions you may have as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Camera Phone
on January 21, 2026
Posted by: Dana
from California
Expertise:Intermediate
Verified Purchase:Yes
In my opinion, the Samsung Galaxy series has the best camera. My travel pictures & videos taken w my S25 Ultra are publish worthy!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 22, 2026
Hey Dana, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the camera of your device, and finding it to be so amazing for documenting your travels. We have provided a link to the complete manual to help you with additional features like Galaxy AI that can take your photos and videos to a whole new level. We have also provided a l ink to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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