Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,127 Reviews)
Open Ratings Snapshot
Rating breakdown 20,127 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
386
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,098 out of 1,272
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on January 14, 2026
Posted by: Anonymous
Verified Purchase:Yes
Excellent camera, fast procesor, slimer and ligther
Response from Samsung USBy R&R Team, January 15, 2026
Hi Miguel Rodriguez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding the processing speed, design, and camera to be so excellent on your device. We have provided a link to the complete manual to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Phone
on January 14, 2026
Posted by: Kevin
Expertise:Expert
Verified Purchase:Yes
Great all the great features that makes it a great purchase
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hey Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the amazing features and capabilities of your new device. We would love to hear from you again in the future if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on January 15, 2026
Posted by: Jaime
from NYC
Expertise:Intermediate
Verified Purchase:Yes
Very good phone, still learning the new functions.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hi Jaime, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the purchase and inital usage of your device. We have provided a link to the complete manual for your device as a great companion to your exploration of the capabilities of your device. We have also provided a link to the Samsung Support Team to assist you if any questions come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone yet!
on January 15, 2026
Posted by: ktilyn
from Bellevue NE
Expertise:Intermediate
Verified Purchase:Yes
This phone is great! Clear screen awesome camera and clear speakers.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hi Ktilyn, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how great you think your new device is, and that the display, camera, and audio quality are highlights for you. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Flawless phone account setup and transfer of data
on January 16, 2026
Posted by: Roger
from Spokane Valley, WA
Expertise:Intermediate
Verified Purchase:Yes
Use of the e-sim worked great. Did not need my provider to send me a sim card to transfer my phone number from old phone to new phone.
Using the Smart Switch app made transferring data from my old Note 1 + to my Galaxy S25 Ultra easy. It took a while but that was expected because of the quantity of data to be transferred.
Roger
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi Roger, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the transfer of your data from your old device to your new one. We have provided links to the complete manual and to the Samsung Support Team to help you fully explore your new device, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on January 16, 2026
Posted by: Susi
Verified Purchase:Yes
I received my just before Christmas. I had the S23 Ultra which I loved. This phone was easy to set up, and the battery life is great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey Susi, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you found the inital setup and usage of your new device to be so easy, and that the battery life is keeping up with your usage. We have provided links to resources to help you with additional features like Galaxy AI, and answer any questions you may have as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great experience!
on January 17, 2026
Posted by: Nick C
from Phila, PA
Expertise:Expert
Verified Purchase:Yes
Great experience! Process was easy and any questions I had were answered in all of the info given when I was reviewing the product Galaxy S25 Ultra).
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi Nick C, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you have such an amazing inital experience with your new device. We have provided links to resources to help you discover all of the amazing capabilities of your new device, best align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A great phone
on January 17, 2026
Posted by: Ming
Verified Purchase:Yes
I bought the Samsung Galaxy S25 Ultra last month. It is really a great product. It looks very nice and user friendly. It's also very easy to transfer all my apps and data from my old Galaxy Note 20 to this new phone. Everything went very smoothly. I have no hesitation in giving this product a 5 star rating.
Response from Samsung USBy R&R Team, January 23, 2026
Hey Ming, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the usage and capabilities of your new device, and that you are finding it a great upgrade and easy transition from your previous device. We have shared a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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