Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,129 Reviews)
Open Ratings Snapshot
Rating breakdown 20,129 reviews
5 Stars
17,273
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,099 out of 1,274
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Excellent
on January 8, 2026
Posted by: Didi
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Everything is amazing. I like it. best phone i have ever
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2026
Hi Didi, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are loving the usage of your new device, and finding it to be the best phone you've ever had. We have shared a link to the Samsung Support Team to offer their expertise if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on January 9, 2026
Posted by: Get this
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
Like Samsung s24 Ultra this phone is amazing and more
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the enhanced features and amazing usage of your device. Please, reach out to us again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on January 9, 2026
Posted by: Srinivas vengala
Expertise:Expert
Verified Purchase:Yes
Great camera and the Circle search options and pen
Response from Samsung USBy R&R Team, February 4, 2026
Hello Srinivas Vengala, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the enhanced camera feature and the use of Circle to Search on your device. We have provided a link to the complete manual to help you with additional features of Galaxy AI available on your device. We have also provided a link to the Samsung Support Team to assist you further if you have any questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It's a good phone
on January 9, 2026
Posted by: Liz Miranda
from Ocala, Fl
Expertise:Expert
Verified Purchase:Yes
It's a good phone, not as good as my old S22, they stylus, sometimes doesn't do what I need to do. Overall, it's a great phone
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 4, 2026
Hello Liz Miranda, we appreciate you taking time out of your day to sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the features of your S Pen as they have been redesigned from previous generations. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I've waited too long
on January 9, 2026
Posted by: Anonymous
from Saint Louis Missouri
Expertise:Intermediate
Verified Purchase:Yes
This was,my first new phone in 6 years..hate me later, but it was the best purchase I have made in a long time,and I'm still learning all the features...everything about and on 5his phone Is u equaled by others and I'm glad I got it...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2026
Hi Darryl Walker, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are so happy with the upgrade to your new device. We have provided links to the complete manual and to the Samsung Support Team to help you fully explore the enhanced capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent device.
on January 10, 2026
Posted by: Sridee
from Maryland
Expertise:Expert
Verified Purchase:Yes
Excellent device. Light weight and fast. Photos are amazing.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2026
Hi there Sridee, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how excellent you are finding the usage of this device for your photos and videos, and that it feels comfortable in your hand for prolonged use. We have provided a link to the full manual to help you with additional features on your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best value for the money.
on January 10, 2026
Posted by: Anonymous
from Seaford, NY
Expertise:Expert
Verified Purchase:Yes
I got this phone for my partner since her S21 Ultra had a broken screen. The specs speak for themselves.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S 25u
on January 10, 2026
Posted by: Yahav
from FL
Expertise:Expert
Verified Purchase:Yes
The phone is good the only bad thing is that the phone overheating and I think that Samsung should improve the battery
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 4, 2026
Hi Yahav, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to articles to help you troubleshoot the temperature of your device, and maximize the battery life. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
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