Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,129 Reviews)
Open Ratings Snapshot
Rating breakdown 20,129 reviews
5 Stars
17,273
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,099 out of 1,274
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great
on January 2, 2026
Posted by: MKUltra
Expertise:Intermediate
Verified Purchase:Yes
What I expected in a phone. Loved my 23 Ultra and knew that the 25 would be even better.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 12, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that this device has met all of your expecations in functionality. We have provided links to resources to help you discover additional capabilities like Galaxy AI, align the settings to your usage, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best phone!
on January 2, 2026
Posted by: Odessa
from West Virginia
Expertise:Intermediate
Verified Purchase:Yes
I love it! I refuse to change my old samsung s21fe coz i cant find the phone that I like. I dont like newer ones with sharp edges, flip and fold until I learned about s25 ultra. It's so beautiful outside and works amazingly. The photo, the telephoto, the AI , the pen etc... I highly recommend this phone..there is only one glitch I notice when you use fb messenger video, there's like a foggy, white filter but I googled it and says just press the 3 buttons on the top right and it will go away.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hello Odessa, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the upgrade to your new device, and that you have been able to align the settings to your preferences. We have provided a link to the complete manual to help you maximize your experience and discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy tonuse
on January 2, 2026
Posted by: Iphoneguy
Expertise:Intermediate
Great phone bonuses, excellent camera a d I like stylus.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the camera quality and accessories of your new device. We have provided links to resources to help you discover all of the amazing capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 2, 2026
Posted by: Anonymous
Verified Purchase:Yes
Best cellphone Best android build ever. FAST VERY FAST.RUNS GREAT
Response from Samsung USBy R&R Team, February 11, 2026
Hello Fabian O Jimenez, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving your phone, and finding it to be the best phone for your needs. We have shared a link tot he Samsung Support Team for your convenience. These experts can help you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung 25 ultra
on January 2, 2026
Posted by: Carolyn
Verified Purchase:Yes
The phone is ok. The only issue is the pen cannot be used to take pictures.
Response from Samsung USBy R&R Team, February 12, 2026
Hi Carolyn, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to the complete manual to help you discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade to S23 Ultra
on January 2, 2026
Posted by: Genesis
from New Rochelle, NY
Expertise:Expert
Verified Purchase:Yes
Loving my new Samsung S25 Ultra! Very easy to navigate and love the familiarity of the features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 12, 2026
Hi Genesis, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love the usage of your new device, and that you are finding it easy to use and navigate every day. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
5 stars
on January 2, 2026
Posted by: GramyCross
from Utah, USA
Verified Purchase:Yes
I love the size, the stylus and many of the apps. I am still trying to learn how to do things.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hey GramyCross, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the size, S Pen, and usage of your device. We have provided a link to the full manual for your device as a great companion for your exploration of your device. We have also shared a link to the Samsung Support Team if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone
on January 2, 2026
Posted by: Carrasquel
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
I really like the camera, top of the line. Is a big phone but no too much
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
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