Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,129 Reviews)
Open Ratings Snapshot
Rating breakdown 20,129 reviews
5 Stars
17,273
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,099 out of 1,274
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Decent upgrade over my S24 Ultra
on January 1, 2026
Posted by: Kevin
from Port Richey, FL
Expertise:Expert
Verified Purchase:Yes
Lighter, faster, more storage (I bought the 1tb model), no more boxy corners. Overall a nice upgrade over my older S24 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are enjoying the lighter design and rounded corners, as well as the enhanced speed and storage capacity. We have provided a link to the full device manual to assist you with all of the enhanced capabilities including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on January 1, 2026
Posted by: Angaralı
Verified Purchase:Yes
I like my phone very much thak you samsung the best android phone
Response from Samsung USBy R&R Team, February 6, 2026
Hey there Angarali, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are happy with the usage of your device, and that this feels like the best phone you've had. We hope you'll reach out to us again in the future if you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
perfect android phone
on January 1, 2026
Posted by: Joanna H
from Detroit MI
Expertise:Intermediate
Verified Purchase:Yes
It was easy to switch all of my information and setting from S22 Ultra to S25 Ultra using the switch app. The phone is fast has many useful options.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hey Joanna H, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you have had such an easy experience with the inital setup and usage of your device, and that you are so pleased with all of the available options for usage. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Ultra Sofar
on January 1, 2026
Posted by: Anonymous
from Peoria,AZ
Expertise:Intermediate
Verified Purchase:Yes
The transition from the 22 ultra to the 25 ultra was smooth. I love the new phone and all the new features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hey there Billythemountain, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you found the transition from your old device to your new one to be smooth and easy, and that you are loving your new phone, and the exploration of the enhanced features. We have provided a link to the manual for your device as a great companion to your exploration. We have also shared a link to the Samsung Support Team to assist you if you ever have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone upgrade
on January 1, 2026
Posted by: Eduardo
from California
Verified Purchase:Yes
Phone is amazing, very fast, amazing resolution, still learning about the new features it has.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 6, 2026
Hello there Eduardo, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the enhanced speed, display quality, and capabilities of your phone. We have provided links to resources to assist you with the exploration of your device, alignment of the settings, and answering any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beautiful S25 ultra!
on January 1, 2026
Posted by: Mycel D
from New York
Expertise:Intermediate
Verified Purchase:Yes
I enjoy using my new Samsung. It's a great upgrade from S23 ultra. Smooth response, colors are vivid and great camera. I love the new style because its easy to hold and works with a screen protector. Been a Samsung user since the Note10. Added bonus was the great deal I got when I purchased it at their website.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi Mycel D, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear how pleased you are with your device, and that you are finding it beautiful, and easy to hold for prolonged periods of time. We have provided links to resources to help you fully explore your device, align the settings to your needs, and answer any questions that may come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my new phone
on January 1, 2026
Posted by: ANGEL
Verified Purchase:Yes
Great resolution. Easy to use and I just love we the new camera
Response from Samsung USBy R&R Team, February 11, 2026
Hi Angel, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the resolution of the display and camera quality of your device. We have provided links to resources to help you discover additional capabilities like Galaxy AI, align the settings to your preferences, and answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone with poor BT noise control
on January 1, 2026
Posted by: Rick
from MIchigan
Expertise:Expert
Verified Purchase:Yes
Nice phone. It is fast and has a lot of storage. Only downside is that when in a call over BT, it picks up a ton of background noise and it makes it hard for the other party to hear. Samsung needs to add noise cancelling to the BT function.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 2, 2026
Hey Rick, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities of your device. If you are using your phone with Bluetooth connection for your phone calls, it may be the device you are connected to that is causing the background sound you mention with your phone calls. We have provided a link to the Samsung Support Team if you have questions about your device, or the best ways to optimize your phone calls. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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