Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,129 Reviews)
Rating breakdown 20,129 reviews
5 Stars
17,273
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,274)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Aaron A
from Fort Worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from the S21 Ultra and found that this phone keeps the things I loved about the older phone the same. The processing speeds feel more than acceptable. The quality of the calls is better as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on October 31, 2025
Posted by: Pebbles
[This review was collected as part of a promotion.] I love everything about this phone and what it can do it is the best phone I have ever had 💛💛💛💛💛💛💛💛💛💛
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is phenomenal.
on November 20, 2025
Posted by: Eljefe
[This review was collected as part of a promotion.] I haven't allways had samsung phones i switch around brands allot. Ever since the galaxy s3 I've had a number of galaxy phones from the s3 to the s25 ultra I own now. By far best quality phones out there. I use my camera daily from personal photos of nature or traffic to photos for work out in the rain. Galaxy phones have allways been a must have item for me with the water resistance being one of my main reasons for owning the phone. Sometimes I have to dip it in the water to get a clear picture of my work and I trust no other phone with that capability. The AI features are a plus and fun to use hands free commands from making pictures or art pieces to making simple commands like opening an app real simple and easy to use. Overall great line of phones.
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi Eljefe, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the enhanced features of your device, especially the camera, and that Galaxy AI is making your overall usage experience of your device even better. Please, reach out ot us again in the future any time you have questions, or additional feedback you would like to share with us about your Samsung products. Thank you for being a Samsung custmoer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Almost the perfect phone
on November 23, 2025
Posted by: Applejuice540
[This review was collected as part of a promotion.] The S25 Ultra is a great device. I’ve been using it since it came out, and while I was hesitant at first about upgrading just for the AI features, I’m glad I did. I now use the Galaxy AI tools every day, especially the enhanced Circle to Search. It’s extremely useful for translating or extracting text directly from images.
The Gemini Live Chat feature has also been incredibly helpful for brainstorming ideas, and the ability for it to see what’s on your screen adds a whole new level of functionality. Samsung and Google are clearly creating experiences that weren’t possible on phones before.
The only thing I would change is bringing back Bluetooth support for the S Pen. It was convenient for taking group photos and a few other tasks. That said, having a Galaxy Watch makes this less of an issue.
The Gemini Live Chat feature has also been incredibly helpful for brainstorming ideas, and the ability for it to see what’s on your screen adds a whole new level of functionality. Samsung and Google are clearly creating experiences that weren’t possible on phones before.
The only thing I would change is bringing back Bluetooth support for the S Pen. It was convenient for taking group photos and a few other tasks. That said, having a Galaxy Watch makes this less of an issue.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
2 steps back
on November 26, 2025
Posted by: ItsMeLetsPla
from Everywhere, USA
Expertise:Intermediate
S pen no longer operates camera like S23 ultra, why?
Why remove this function? Such a simple feature.
I'm honestly disappointed in this decision, but I'm only one of millions but will make sure all that my feedback know of this.
Why remove this function? Such a simple feature.
I'm honestly disappointed in this decision, but I'm only one of millions but will make sure all that my feedback know of this.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, December 1, 2025
Hey ItsMeLetsPla, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the features you have used in the past can cause frustration as you adjust to new features. We have provided a link to an article to help you with the new S Pen features, and to the complete manual to assist you with hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to assist you if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Productivity Powerhouse and Massive Storage
on November 27, 2025
Posted by: Dazzza
Expertise:Expert
The Galaxy S25 Ultra has completely transformed how I manage work and personal tasks. Everything about this phone feels designed for productivity. The performance is lightning fast which makes multitasking smooth whether I am editing documents joining video calls or switching between apps. The interface is intuitive and easy to use so I spend less time figuring things out and more time getting things done. The 512GB of storage is a game changer because I can keep all my files photos and apps in one place without worrying about running out of space. It feels liberating to have that much capacity right at my fingertips. Combined with the sharp display and long battery life this phone has become my main tool for staying organized and efficient. It is not just a phone it is a reliable productivity partner that makes every day easier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Frantz
Verified Purchase:Yes
It's a good phone so far. I wish the 🔋 stay last longer than it la right now
I would recommend this to a friend!
Value
4
Response from Samsung USBy R&R Team, February 20, 2026
Hi there Frantz, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you have been initally pleased with your device. The intelligent battery should maximize after a short period of usage as it adjusts to your consumption habits. This is sped along by allowing the battery to drain down during your normal usage. We have provided links to articles to help you maximize the battery life manually if this is not your experience. We have also provided a link to the complete manual for your device to help you fully explore the enhanced features, and align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you if you have any questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Mark
from Los Angeles, California
Expertise:Expert
Verified Purchase:Yes
Not much not to like about the S25 Ultra...would be nice to have expandable memory, ie micro sd slot like my note 20 ultra. New phone just feels right in your hand. The camera lenses look great without a bump out like the new S26. You need a case with a magnetic ring since Samsung did not build it in....oh well I always use a case anyway. But all in all its a great phone...works better with my samsung watch and galaxy tablet S11 ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US