Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,129 Reviews)
Rating breakdown 20,129 reviews
5 Stars
17,273
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,274)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: A munoz
from Texas
Expertise:Expert
Verified Purchase:Yes
Amazing phone been with samsung forever and they never disappoint
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good good good good good good good good good g
on December 28, 2025
Posted by: good
from SF
Expertise:Expert
Verified Purchase:Yes
good good good good good good good good good good good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good good good good good good good good good good
on December 28, 2025
Posted by: good
from SF
Expertise:Expert
Verified Purchase:Yes
good good good good good good good good good good good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Pittsburgh
Expertise:Intermediate
Verified Purchase:Yes
Decide to change from S23U to S25U before S26 announcement is not easy. However, it's another amazing Samsung experience to extend my exploration journey.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Jonny
Verified Purchase:Yes
I preferred the old blue tooth pen that took pictures. Wish they could make the speakers a little better. Rest is great
Written by a customer while visiting Samsung US
Posted by: Carol125
Verified Purchase:Yes
The phone gets too hot as soon I started used not sure if the battery issue.
Response from Samsung USBy R&R Team, December 29, 2025
Hey Carol125, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the prolonged usage of your device while being comfortable to hold in your hand is important to you every day. We have provided a link to a troubleshooting guide to assist you with the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Wellie P
from Miami
Expertise:Intermediate
Verified Purchase:Yes
Simply the best phone so far. I am loving it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: MBR8
from Mx
Expertise:Expert
Verified Purchase:Yes
I'm using the s25 ultra as my personal device and the s24 ultra as the business device. I thought I won't perceive the difference but it is clear! The battery lasts around 25 hours and the screen is amazing.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, December 30, 2025
Hi there MBR8, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be so helpful to you for your daily tasks in your personal life, and that you are finding the battery life to keep up with all of your needs. We have shared a link to the complete manual for your device to help you with additional capabilities, and settings you may not have discovered as of yet. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US