Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(19,912 Reviews)
Rating breakdown 19,912 reviews
5 Stars
17,132
4 Stars
2,156
3 Stars
372
2 Stars
115
1 Star
137
87%of customers recommend this product.
(
994 out of
1,143)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Joey
Verified Purchase:Yes
Its so great taking pictures and videos. It seems like i am a pro haha
Response from Samsung USBy R&R Team, December 12, 2025
Hi Joey, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much enjoyment you are feeling with the camera on your new device. We have shared a link to the complete manual for your device to help you take this enjoyment to a new level with Galaxy AI. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Alpena, Mi
Expertise:Expert
Verified Purchase:Yes
I have had a great experience best phone I have ever used. I have used plenty
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, December 11, 2025
Hey Chris Gapske, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this to be the best device you have used thus far. We have provided a link to the complete manual to help you fully discover the capabilities of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Michael
from RIVERSIDE COUNTY, Southern CALIFORNIA
Expertise:Intermediate
Verified Purchase:Yes
In all honesty, I have yet to use my S25 Ultra or even un-box it, for the simple reason that I am still attached to and very much in love with my Note 20 Ultra.
I am looking forward to a similar, and hopefully a Greater relationship with the S25 Ultra!
I am looking forward to a similar, and hopefully a Greater relationship with the S25 Ultra!
If I could somehow break the spell that the Note 20 Ultra has on me, I will definitely return to give the S25 Ultra my honest opinion.
I would recommend this to a friend!
Features
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Filero
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
The trade-in process and subsequent discount price went smoothly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Edward
from Deerfield Beach, FL
Expertise:Expert
Verified Purchase:Yes
I have been a Galaxy user for more than 7 years. From S9, S20, S22, S23 Ultra and now the much improved S25 Ultra I am a very happy customer!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Edward, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the amazing features and capabilities of your device, and that you have always been pleased with your Samsung devices. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Janene P
from Florida
Expertise:Expert
Verified Purchase:Yes
Excellent phone, camera is awesome, very well made and pictures are incredible. Great price for the quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi Janene P, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving capturing amazing photos and videos with your device, and that you feel you made a good investment in your new phone. We have shared a link to the complete manual for your device to help you take your usage to a new level with Galaxy AI. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: GaDAM
from Iowa
Expertise:Expert
Verified Purchase:Yes
I love the product well for the storage and reliability
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the storage capacity of your new device, and that you are finding it reliable during usage. We have provided links to resources to assist you with further exploration of features like Galaxy AI, aligning the settings to your preferences, and answering any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Covington, KY
Expertise:Intermediate
Verified Purchase:Yes
Love the clarity of screen. The camera is great. The zoom feature and all the different settings.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US